Admin Assistant - Warranty/ Service

Job Summary

Key Responsibilities

• **Customer Service and Support:**
• **Answer incoming calls and emails from customers regarding warranty coverage, and inquiries.**
• **Provide information on warranty terms, conditions, and procedures.**
• **Assist customers in completing warranty forms and documentation.**
• **Administrative Support:**
• **Maintain accurate records of warranty contracts and customer interactions.**
• **Prepare and distribute correspondence, reports, and other documents as needed.**
• **Assist in organizing and scheduling appointments and meetings for the warranty department.**
• **Maintain accurate and up-to-date records of warranty contracts, and customer interactions using company databases or CRM systems**
• **Data Entry and Record Keeping:**
• **Enter and update warranty information data into the company's database or management system.**
• **Maintain organized filing systems for warranty contracts and other related documents.**
• **Communication and Coordination:**
• **Communicate effectively with customers regarding their concerns and queries with their warranty.**
• **Coordinate with service providers and vendors to facilitate repairs covered under warranty.**
• **General Administrative Duties:**
• **Assist in general office management tasks, such as ordering office supplies, handling incoming and outgoing mail, maintaining office equipment, monitoring of booklets and pantry supplies.**
• **Support other administrative staff and managers as needed.**

Working Conditions

• **The position is typically based in an office environment.**
• **Standard office hours with occasional flexibility required to accommodate customer needs or workload peaks.**
• **May involve occasional interaction with customers in person or over the phone.**

Application Question(S)

• Do you agree for the salary of AED 3000?
• Can you join immediately?