ACCOUNT OFFICER - SECURITY OPERATIONS
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Key skills for this role
About the Role
DP World is seeking an Account Officer for Security Operations to oversee onsite staff deployment, maintain client service levels, and coordinate with internal departments. The role requires SIRA licenses and experience in physical security operations.
Key Skills for This Role
Responsibilities
- Oversee onsite staff deployment ensuring personnel are well groomed, trained, and possess valid SIRA licenses
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies
- Act as primary point of contact for clients to strengthen relationships and ensure high retention
- Coordinate with Business Development, Finance, and HR for operational requirements
- Supervise accuracy and timely submission of attendance records, job charts, and billing backup data
- Monitor contract tenure and manage timely sign off of contract renewals
- Forecast manpower requirements including mobilization, demobilization, and replacements
- Conduct regular security surveys and annual site consultations
- Oversee mobilization process for physical guarding milestones
- Identify potential leads and create inquiries to support cross selling and revenue generation
- Implement continuous training programs for staff
- Manage staff performance reviews and initiate disciplinary actions when necessary
Requirements
- Valid SIRA licenses for personnel
- Experience in physical security operations
- Ability to conduct security surveys and site consultations
Full Job Posting
Key Responsibilities
- Onsite staff deployment to ensure all personnel are well groomed, adequately trained, and possess valid SIRA licenses.
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
- Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
- Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
- Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
- Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign off of contract renewals.
- Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
- Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.
- Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
- Identify potential leads and create inquiries to support cross selling and organizational revenue generation.
- Implement continuous training programs for staff to ensure efficient post to post inspections and operational readiness.
- Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.
About DP World
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
- DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents.
- We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology.
- We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.
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