ACCOUNT OFFICER - SECURITY OPERATIONS
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Key skills for this role
About the Role
DP World seeks an Account Officer for Security Operations in Dubai. Responsible for onsite staff deployment, client relationship management, contract compliance, and operational oversight.
Key Skills for This Role
Responsibilities
- Onsite staff deployment to ensure all personnel are well groomed, adequately trained, and possess valid SIRA licenses.
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
- Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
- Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
- Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
- Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign off of contract renewals.
- Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
- Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.
- Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
- Identify potential leads and create inquiries to support cross selling and organizational revenue generation.
- Implement continuous training programs for staff to ensure efficient post to post inspections and operational readiness.
- Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.
Requirements
- Experience in security operations and client management
Full Job Posting
Job Description
- Onsite staff deployment to ensure all personnel are well groomed, adequately trained, and possess valid SIRA licenses.
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
- Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
- Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
- Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
- Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign off of contract renewals.
- Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
- Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.
- Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
- Identify potential leads and create inquiries to support cross selling and organizational revenue generation.
- Implement continuous training programs for staff to ensure efficient post to post inspections and operational readiness.
- Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.
About Us
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
- DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents.
- DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
- We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology.
- We're reshaping the future by investing in innovation.
- DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures.
- We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.
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