Account Manager II
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Key skills for this role
About the Role
Careem seeks an Account Manager for Groceries to own commercial success of grocery and supermarket partners in the UAE. Responsibilities include account management, driving growth, analyzing performance data, and collaborating with internal teams.
Key Skills for This Role
Responsibilities
- Develop strong, long lasting relationships as main point of contact between grocery and supermarket partners and Careem
- Drive business growth of existing grocery accounts and improve their commercial and operational performance
- Analyze account performance data including GTV, order frequency, basket size, SKU level availability, and conversion
- Complete partner performance business reviews on a periodic basis and draw out next month's plans
- Work closely with internal stakeholders from Marketing to Supply Chain, Catalog, Customer Care, and Finance
- Work closely with grocery partners to demonstrate value of advertising and in app promotions
Requirements
- Previous experience in Account Management of enterprise accounts and commercial roles, ideally within grocery, FMCG, retail, or e commerce
- Excellent interpersonal skills
- Ability to establish and lead relationships with high profile grocery and retail partners
- Strong problem solving skills and high adaptability to change
- Demonstrated experience using Microsoft Office tools (especially Excel) and related project/program management applications
- Self starter with exemplary sense of ownership
Full Job Posting
About the Company
- Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more
- Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers
- Operates in 70+ cities across 10 countries, from Morocco to Pakistan
About The Team
- You will be part of a dynamic and autonomous team from Careem veterans to new tigers on a mission to build Careem Shops
- Aligned on values of ownership, shooting to the moon, and being of service to customers, partners, colleagues, and captains
What You'll Do
- Account Management: Develop strong, long lasting relationships as main point of contact between grocery and supermarket partners and Careem
- Growth: Drive business growth of existing grocery accounts and improve their commercial and operational performance
- Analysis: Analyze account performance data — GTV, order frequency, basket size, SKU level availability, and conversion — to quantify actions
- Performance Meetings: Complete partner performance business reviews on a periodic basis and draw out next month's plans
- Partner with internal teams: Work closely with internal stakeholders from Marketing to Supply Chain, Catalog, Customer Care, and Finance
- Marketing and Monetization: Work closely with grocery partners to demonstrate value of advertising and in app promotions
What You'll Need
- Previous experience in Account Management of enterprise accounts and commercial roles, ideally within grocery, FMCG, retail, or e commerce
- Excellent interpersonal skills — humble, fun, and down to earth
- Ability to establish and lead relationships with high profile grocery and retail partners
- Strong problem solving skills, ability to bounce back from setbacks, and high adaptability to change
- Natural high intellect and quickness of thought to understand complex commercial opportunities
- Demonstrated experience using Microsoft Office tools (especially Excel) and related project/program management applications
- Self starter with exemplary sense of ownership
What We’ll Provide You
- Work and learn from great minds by joining a community of inspiring colleagues
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
- Explore new opportunities to learn and grow every day
- Work 5 days a week in office, and remotely from any country in the world for 30 days a year with unlimited vacation days per year
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes
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