Account Manager - Client Services
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Viola Communications seeks an Account Manager to manage client relationships, ensure seamless communication, and deliver high-quality campaigns. Requires 3-5 years of advertising experience with at least 1 year in client servicing and 2 years in the UAE market.
Key Skills for This Role
Responsibilities
- Manage a portfolio of client accounts, serving as the primary point of contact and building strong, long term relationships
- Develop a deep understanding of clients' business objectives to deliver strategic, integrated marketing and communications solutions
- Lead the planning and end to end delivery of multi channel campaigns, ensuring projects are delivered on time, within budget, and to the highest standard
- Collaborate with cross functional teams, including Creative, Strategy, PR, Media, Digital, and Production, to deliver impactful campaigns
- Translate client briefs into clear, actionable plans and oversee campaign execution from concept through to completion
- Identify opportunities to grow client accounts through upselling, cross selling, and proactive strategic recommendations
- Monitor campaign performance and present insights, recommendations, and optimisation opportunities to clients
- Manage project budgets, job costings, forecasts, and financial performance to ensure profitability and commercial success
- Lead and mentor junior account team members, fostering collaboration, knowledge sharing, and exceptional client service
- Stay ahead of industry trends, emerging technologies, and AI tools to drive innovation, improve campaign effectiveness, and support new business opportunities
Requirements
- Bachelor's degree in Mass Communication, Liberal Arts, Business Administration, or a related field
- Minimum 3–5 years of experience in advertising, including at least 1 year in a client servicing role
- Minimum 2 years of professional experience within the UAE market
- Familiarity with AI enabled marketing, project management, or data analytics tools
- Proven multi sector expertise, with strong preference for public sector accounts
- Previous experience in multinational or regional agency environments is highly desirable
Full Job Posting
Overview
- Viola is looking for an Account Manager to join our buzzing creative agency.
- You will be responsible for managing client relationships, ensuring seamless communication between clients and internal teams, and delivering high quality campaigns and projects.
- This role focuses on understanding client objectives, translating them into actionable plans, and driving the execution of campaigns and activations while maintaining client satisfaction and account growth.
- The Account Manager serves as the primary point of contact for assigned clients and ensures alignment across creative, strategic, and operational teams.
Key Responsibilities
- Manage a portfolio of client accounts, serving as the primary point of contact and building strong, long term relationships.
- Develop a deep understanding of clients' business objectives to deliver strategic, integrated marketing and communications solutions.
- Lead the planning and end to end delivery of multi channel campaigns, ensuring projects are delivered on time, within budget, and to the highest standard.
- Collaborate with cross functional teams, including Creative, Strategy, PR, Media, Digital, and Production, to deliver impactful campaigns.
- Translate client briefs into clear, actionable plans and oversee campaign execution from concept through to completion.
- Identify opportunities to grow client accounts through upselling, cross selling, and proactive strategic recommendations.
- Monitor campaign performance and present insights, recommendations, and optimisation opportunities to clients.
- Manage project budgets, job costings, forecasts, and financial performance to ensure profitability and commercial success.
- Lead and mentor junior account team members, fostering collaboration, knowledge sharing, and exceptional client service.
- Stay ahead of industry trends, emerging technologies, and AI tools to drive innovation, improve campaign effectiveness, and support new business opportunities.
Qualifications & Skills
- Bachelor’s degree in Mass Communication, Liberal Arts, Business Administration, or a related field.
- Minimum 3–5 years of experience in advertising, including at least 1 year in a client servicing role.
- Minimum 2 years of professional experience within the UAE market.
- Familiarity with AI enabled marketing, project management, or data analytics tools.
- Proven multi sector expertise, with strong preference for public sector accounts.
- Previous experience in multinational or regional agency environments is highly desirable.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Viola Communications
Account Executive - Events
Abu Dhabi Emirate, UAE
Viola Communications seeks a proactive Account Executive to support event planning and execution, manage client accounts, and coordinate logistics. Ideal for candidates with 1-2 years of event management experience and s
Account Manager - Social
Abu Dhabi Emirate, UAE
Viola Communications is seeking an Account Manager to manage client relationships and coordinate social media campaigns. The role involves translating client needs into actionable strategies, overseeing campaign executio
People & Culture Executive
Abu Dhabi Emirate, UAE
Viola Communications seeks a People & Culture Executive to support end-to-end HR operations for its Purple Exhibitions department. The role involves recruitment, employee relations, compliance with UAE labor law, and fos
Estimator
Abu Dhabi, UAE
Viola Communications is seeking an Estimator to prepare cost estimates for projects across communications, media, and events. The role involves reviewing briefs, calculating costs, obtaining supplier quotes, and collabor
Emirati Talent Pool
Abu Dhabi Emirate, UAE
Viola Communications is a well-established and fast-growing MENA based investment group specializing in providing fully integrated marketing and communications solutions to national and regional firms with our head offic
Events Account Director/Associate Account Director
Abu Dhabi Emirate, UAE
Viola is looking for an Events Associate Account Director/Account Director to join our buzzing creative agency. You will be responsible for leading client account management and the end-to-end delivery of events, ensurin
Executive Director - Public Relations
Abu Dhabi, UAE
Viola Communications is seeking a strategic leader who has built multi-functional PR practices before and is ready to do it again — at greater scale and with deeper impact. This is a mandate to transform a business unit,
Account Executive - Events
Abu Dhabi Emirate, UAE
Account Manager - Social
Abu Dhabi Emirate, UAE
People & Culture Executive
Abu Dhabi Emirate, UAE
Estimator
Abu Dhabi, UAE
Emirati Talent Pool
Abu Dhabi Emirate, UAE
Events Account Director/Associate Account Director
Abu Dhabi Emirate, UAE
Executive Director - Public Relations
Abu Dhabi, UAE