Account Manager

Role Overview

Client Relationship Management

• Serve as the primary client contact throughout event planning and execution.
• Understand client needs and objectives and present tailored proposals and solutions.
• Answer requests for proposals and create event quotations.
• Build strong client relationships and provide strategic event recommendations.
• Manage event budgets, contracts, timelines, and account revenue.

Project Planning and Execution

• Develop project plans, timelines, and budgets for assigned accounts.
• Assign tasks and responsibilities to account coordinators.
• Oversee projects from concept through execution and ensure deliverables are on time and within budget.
• Coordinate with design, estimation, production, and logistics teams.
• Identify risks, resolve issues and conflicts, and develop mitigation strategies.
• Conduct production-facility inspections and quality checks.
• Improve processes and workflows and stay current with event-production practices.

Budget and Reporting

• Monitor project budgets and expenses and identify cost-saving opportunities.
• Track commercial terms and financial deliverables.
• Maintain status reports, meeting minutes, project files, and other documentation.
• Provide progress updates to clients and internal stakeholders.
• Prepare post-event reports and analysis for clients.

Qualifications

• Three to seven years of relevant account management, client servicing, or business development experience in events, exhibitions, marketing, or related industries.
• Bachelor’s degree in business administration, marketing, event management, or a related field.
• Graduation from a recognized university or business school.
• Fluent English, written and spoken.
• Knowledge of additional languages is an advantage.
• Proficiency in Microsoft Office Suite.
• Experience with CRM, project management, or event management software.
• Strong organizational, client, and project management skills.
• Ability to work independently, manage multiple projects, and meet tight deadlines.
• Willingness to work flexible hours and travel for events as required.

Health, Safety and Environment