Account Management (IC) Associate
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Key skills for this role
About the Role
Cigna is hiring an Account Management Associate to manage a book of corporate clients, lead annual renewals, and drive client satisfaction and retention. The role involves strategic meetings, issue resolution, and identifying upsell opportunities.
Key Skills for This Role
Responsibilities
- Manage a book of corporate clients, ensuring high satisfaction and retention
- Lead annual renewal process, negotiate terms, and optimize profitability
- Conduct regular strategic meetings with brokers and clients to review performance
- Handle escalated non routine issues and coordinate with internal teams
- Identify upsell and cross sell opportunities
- Maintain accurate client records in Salesforce with 100% data accuracy
Requirements
- Experience in account management or client services
- Knowledge of GCC compliance requirements
- Proficiency in Salesforce or similar CRM
- Strong communication and negotiation skills
Full Job Posting
Key Responsibilities
- Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.
- Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
- Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
- Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
- Handle escalated, non routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
- Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
- Identify upsell or cross sell opportunities throughout the year.
- Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
- Work closely with internal stakeholders to deliver seamless service and support.
About The Cigna Group
- Doing something meaningful starts with a simple decision, a commitment to changing lives.
- At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.
- Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
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