Account Management (IC) Associate
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Key skills for this role
About the Role
The Cigna Group seeks an Account Management Associate to manage a book of clients, lead renewals, and resolve issues. Ideal for early-career professionals with strong client service skills.
Key Skills for This Role
Responsibilities
- Be responsible for assigned client as designated delegate and support other corporate clients
- Own and manage a book of clients ensuring high satisfaction and retention
- Lead annual renewal process, negotiating terms and optimizing profitability
- Conduct regular strategic meetings with brokers and clients
- Handle escalated non routine issues from partners and clients
- Stay informed on GCC compliance requirements and proactively identify risks
- Identify upsell or cross sell opportunities throughout the year
- Maintain accurate client records in Salesforce with 100% data accuracy target
- Work closely with internal stakeholders to deliver seamless service and support
Requirements
- Responsible for assigned client as designated delegate
- Own and manage a book of clients
- Lead annual renewal process
- Conduct regular strategic meetings with brokers and clients
- Handle escalated non routine issues
- Stay informed on GCC compliance requirements
- Identify upsell or cross sell opportunities
- Maintain accurate client records in Salesforce
Full Job Posting
Responsibilities
- Be responsible for the assigned client as the designated delegate and support other corporate clients.
- Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
- Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
- Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
- Handle escalated, non routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
- Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
- Identify upsell or cross sell opportunities throughout the year.
- Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
- Work closely with internal stakeholders to deliver seamless service and support.
About The Cigna Group
- The Cigna Group is dedicated to improving the health and vitality of those we serve through Cigna Healthcare and Evernorth Health Services.
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