Accommodation Attendant

Overview

Key Responsibilities

• Manage employee accommodation allocation, room assignments, transfers, and check-ins/check-outs
• Maintain accurate accommodation records and occupancy reports
• Coordinate with employees regarding accommodation-related requests and concerns
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors
• Conduct regular accommodation inspections and report maintenance or safety issues
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services
• Ensure accommodation facilities meet company standards for cleanliness, safety, and employee welfare
• Handle employee complaints and resolve accommodation issues promptly
• Support new employees with accommodation arrangements during onboarding
• Coordinate room changes and accommodation transfers when required
• Monitor occupancy levels and identify available rooms/beds
• Maintain documentation, invoices, contracts, and accommodation-related records

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role
• Experience managing staff accommodation or residential facilities is an advantage
• Experience dealing with maintenance contractors and external service providers is preferred
• Excellent communication and interpersonal skills
• Strong organizational and administrative abilities
• Good problem-solving and conflict-resolution skills
• Ability to manage multiple accommodation requests simultaneously
• Strong attention to detail and record-keeping skills
• Customer-service and employee-focused approach
• Ability to work with employees from different cultural backgrounds
• Good knowledge of Microsoft Office and accommodation/HR systems
• Fluent English; additional languages are an advantage

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About Company