Workplace Technology Associate
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Key skills for this role
About the Role
Manage remote and in-field support, procurement, and hardware management while ensuring compliance with IT policies and maintaining strong vendor relationships.
Key Skills for This Role
Responsibilities
- Manage remote and in field support for stores and HQ end user environment
- Handle hardware renewal, replacement, and upgrades
- Manage onboarding of new joiners and offboarding of leavers
- Manage procurement: suppliers listing, indirect purchasing management as per Sephora policy
- Ensure continuous hardware stock availability and tracking
- Analyze, install, and configure new personal computer systems including cables, printers, software
- Work on escalated incidents from IT Service Desk using Workspace One and Ivanti
- Provide end users 1st level support for all applications
- Setup and support of all retail shops including POS, in store infrastructure, printers, barcode scanners
- Perform routine tasks to maintain computer equipment and data backups
Requirements
- Good tech knowledge of Microsoft OS and iOS
- Experience with Device Management tools like Workspace One or Ivanti
- Network basics mastered (DNS, IP addressing, basic routing & switching)
- Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices
- Knowledge on HW supply and expense management
- Capacity on negotiations with vendors
- HW stock management/business continuity/shortage management process
- Understanding of Retail and distribution activities and IT ecosystems
Full Job Posting
Position Purpose
- The Workplace technology associate is responsible for managing the remote and in field support for stores and HQ end user environment, hardware renewal, replacement, and upgrades.
- The onboarding of the new joiner, the offboarding of the leavers and the move.
- The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.
- The continuous hardware stock availability and tracking.
WPT technology associate relational
- Have a good relationship/interpersonal, rigorous, and service oriented
- Relationship management with the EME cyber security team
- Relationship management with external vendors
- Relationship management with EME EUX team
WPT technology associate organizational
- Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies
- Set up dashboards, metrics and measure the QoS of external partners
- Follow up the SLA/SLO and apply penalties when needed
WPT technology associate operational
- Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams
- Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent)
- Network basics mastered (DNS, IP addressing, basic routing & switching investigation)
- Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person
- Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required
- Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices
- Knowledge on HW supply and expense management in accordance with the indirect purchasing policy
- Capacity on the negotiations with the vendors
- HW stock management/business continuity/shortage management process
End User Support
- Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.
- Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.
- Assist and instruct on the use of computer equipment, software, and manuals.
- Understand internal/external customer technologies and problem resolution techniques.
- Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.
- Provide end users 1st level support for all applications.
- Setup of and Support of all retail shops, including POS, in store infrastructure, printers, barcode scanners, digital in store tools and basic application support
- Work with the Technical Service Team for troubleshooting network and server related incidents
IT Asset Administration and Maintenance
- Perform routine tasks to maintain computer equipment, their peripherals, and data backups
- Follow up on the daily performance of computer systems to verify correct operations and detect errors
- Configure, install, and test computer hardware, networking software and operating system software
- Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems
- Perform routine network start up and shutdown procedures and maintain control records
- Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure
- Rely on instructions and pre established guidelines to perform the functions of the job
- Participate in relevant projects and community activities as and when needed
Do not hesitate to apply if you have
- Understanding of Retail and distribution activities, related processes, and IT ecosystems.
- Be Self starter, ability to take a topic and drive it to deliver business value
- Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users
- Endowed with a very strong general IT knowledge, and high competences in systems, security, and network
- Hands on and ability to operationally contribute to the success of the projects
- Being problem solving oriented
- Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context
- Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders
- Effective communication with various stakeholders at EME level, including IT and business
- Be end users and service quality oriented
- Be comfortable with matrix organization
Here, you will find
- Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
- Join us and belong to something beautiful
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