Shop Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
As Shop Manager, you will be responsible for the customer journey, services and operational service management within the storeResponsible to lead, support, coach, and translati.
Key Skills for This Role
Responsibilities
- Embody Sephora Attitude and set an example for the team.
- Provide support to the team in difficult situations ensuring client satisfaction.
- Provide extensive coaching and training to assist the team in meeting commercial and operational KPIs.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management.
- Use tools (Love Meter and CEE) to analyze overall satisfaction and propose action plans.
- Inspire the team to use digital tools to deliver customized service.
- Work with Supervisor to coach team on Beauty Services to maximize client satisfaction.
- Provide support to Area Manager in analyzing results and proposing action plans.
- Maintain and enforce quality customer service and resolve complaints.
- Inspire the team in achieving commercial and operational KPIs and create improvement plans.
- Reinforce sales policies and techniques established at Sephora University.
Requirements
- Proven successful experience in managing a team
- Minimum 3 to 6 years experience in store management
- Bachelor's degree
- Good English language
- Arabic speaker
Full Job Posting
Role Overview
- As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store.
Client Experience
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management.
- Use suitable tools (Love Meter and CEE) for analysing overall satisfaction and propose action plans.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Supervisor and coach the team to offer Beauty Services.
- Provide support for the Area Manager in analysing results and proposing action plans.
- Maintain and enforcing quality customer service and resolve customer service complaints.
Sales
- Inspire the team in achieving commercial and operational KPIs and create improvement plans.
- Reinforce sales policies and techniques established at Sephora University.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Achieve the desired market share for services.
- Ensure achievements by hour are shared and motivate the team.
- Create disruptive internal competitions to motivate the team.
- Analyse results and create action plans during the day to achieve set target.
Operations
- Apply the policies and procedures referring to products, testers, prices, merchandising and other partners.
- Contribute to the store projection of an excellent image through cleanliness and product restocking.
- Enforce the team to apply and follow established policies and procedures regarding store operations.
- Accurately monitor stock availability and report low stock to Head Office.
- Propose podium order and track daily performance.
- Drive all operational KPIs and create improvement plans for each.
- Align with Category Departments on Shelving plans, novelties, brand relocations, grid changes etc.
Business
- Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
- Analyse all relevant KPIs and propose action plans for improvement.
- Develop and propose short and long term strategies to drive top and bottom line/brands sales.
- Manages business KPIs and team selling behaviour in higher volume stores.
- Proactively provide the HO and CATMAN with product recommendations and qualitative feedback.
- Put in place action plans to boost business and maximize product performance.
- Plan, implement and oversee in store promotional events or displays.
- Following trends and perform market visits and analyses to understand the local market.
- Ensure all Business reports are completed efficiently when required.
People
- Motivate and develop the team through daily coaching / observations.
- Communicate and inspire the team on business strategy, vision and relevant information.
- Increase the team confidence and motivation by praise and feedback for their performance.
- Identify, engage in recruiting, and develop talents and secure succession plans.
- Ensure the team is attending training and follow up is done after the training.
- Ensure the team is using 360 as E learning tool.
- Ensure an addictive beauty experience through performing monthly assessments.
- Facilitate team monthly meetings to analyse and discuss their performance.
- Be responsible for the PCR and PIP process of the entire assigned team.
- Oversee the annual leave of the team and liaise with the Area Manager.
Know How
- Project an exceptional image and body language.
- Keep up to date on trends and products.
- Inspire, mentor and coach the team.
- Transfer knowledge and create a highly performing culture.
- Digital orientation/analytical skills/ business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with Ambiguity.
- Commercial awareness.
- Ability to develop and manage teams.
Experience
- Proven successful experience in managing Team.
- Minimum 3 to 6 years experience in store management.
- Bachelor's degree.
Languages
- Good English language.
- Arabic speaker.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LVMH
Deputy Store Manager
Riyadh, KSA
TECHNICAL SKILLS Knowledge of store procedures and processes Knowledge of digital processes Knowledge of the Luxury business Knowledge of competition SOFT SKILLS Driving and lea...
Beauty Stylist
Dubai, UAE
Key Responsibilities: Delivering an Elevated Client Experience: Create unforgettable and tailored client journeys by understanding and addressing individual needs and desires. D...
Shop Manager
Saudi Arabia, KSA
Create an exceptional client experience through effective sales techniques, strong communication skills, and adherence to Sephora standards and policies.
Store Manager
Riyadh, KSA
Ensure exceptional client experience and sales through effective product guidance, strong selling techniques, and adherence to operational standards.
Merchant - Fragrances
United Arab Emirates, UAE
The role involves managing fragrance assortments, brand strategies, and e-commerce performance while ensuring effective communication and collaboration across teams.
CRM and Loyalty Trainee
Dubai, UAE
Assist in customer relationship management and loyalty tasks, support omnichannel experiences, and coordinate events while ensuring data accuracy and customer satisfaction.
Digital Catalogue Trainee
Dubai, UAE
Assist in product catalogue operations, content management, and merchandising support while pursuing a degree in Business or related fields with strong organizational skills.
Trainee
Saudi Arabia, KSA
Assist the end-to-end recruitment process, candidate sourcing, resume screening, and interview coordination. Schedule interviews and maintain effective communication with candid...
Deputy Store Manager
Riyadh, KSA
Beauty Stylist
Dubai, UAE
Shop Manager
Saudi Arabia, KSA
Store Manager
Riyadh, KSA
Merchant - Fragrances
United Arab Emirates, UAE
CRM and Loyalty Trainee
Dubai, UAE
Digital Catalogue Trainee
Dubai, UAE
Trainee
Saudi Arabia, KSA