Store Manager
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Key skills for this role
About the Role
Ensure exceptional client experience and sales through effective product guidance, strong selling techniques, and adherence to operational standards.
Key Skills for This Role
Responsibilities
- Create an addictive client experience and ensure sales in accordance with Sephora DNA and Attitude.
- Assist and guide clients on the most appropriate range of products according to their needs and skin type.
- Support the store team in explaining and demonstrating new products.
- Contribute to achieving store monthly turnover and commercial/operational KPIs.
- Apply policies and procedures according to Sephora standards.
- Support merchandising procedures and maintain store image through cleanliness and restocking.
Requirements
- Proven successful sales and service in store.
- Minimum 1 to 2 years experience in sales.
- Strong selling techniques.
- Good communication skills.
- Punctual and innovative.
Full Job Posting
Position Overview
- Store Manager reporting to Retail Supervisor.
- Purpose: Create an addictive experience for clients ensuring sales in accordance with Sephora DNA and Attitude, meeting objectives set by Shop/Store Manager.
Missions
- Client Experience: Assist and guide clients on appropriate products, support team in product demonstrations, display exceptional image and body language.
- Sales: Use Sephora Attitude and selling techniques to maximize each client's basket, contribute to achieving store monthly turnover and KPIs.
- Operations: Apply policies and procedures, support merchandising, assist in all departments, contribute to store image and audit findings.
- Know How: Keep knowledge and skills up to date through training and digital platform.
Qualifications
- Proven successful sales and service in store.
- Minimum 1 to 2 years experience in sales.
- Strong selling techniques.
- Good communication skills.
- Punctual and innovative.
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