CRM and Loyalty Trainee
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Key skills for this role
About the Role
Assist in customer relationship management and loyalty tasks, support omnichannel experiences, and coordinate events while ensuring data accuracy and customer satisfaction.
Key Skills for This Role
Responsibilities
- Support the end to end Reward & Gifting experience across all customer touchpoints by coordinating gift activations, launches, and visibility updates across online and in store channels
- Support on the monitoring and reporting on reward and gifting performance, while coordinating with Logistics and Store Operations teams on stock allocation, transfers, and operational follow up
- Coordinate on communications of email + SMS prior to deployment for all loyalty events (Store Events, Masterclasses, Brand Led Events, PR Collaborations)
- Coordinate with cross functional and department teams (Content, PR, Social, Call Centre) to ensure timely and efficient management of assets, information and deadlines
- Coordinate and provide the social team with event schedules and support in any required social assets
- Liaise with mall marketing coordinators to support event promotion through mall communication channels
- Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses
- Provide on ground support by attending select store events and masterclasses when required
- Coordinate the collection, validation, and preparation of campaign, event, and gifting data requirements
- Leverage available loyalty platforms as required supporting alignment of overall objectives of the business
Requirements
- Obsessed with putting the customer first
- Passionate about simplifying and enhancing existing processes, and comfortable working with new systems
- Detail oriented, skilled in managing both people and projects, and comfortable moving along both digital and retail channels
- Excellent command of the English language, both written and spoken
- Digital and instore expertise to ensure an omnichannel approach
- Data savvy, result driven and comfortable with Excel
- Excellent communication skills (oral, written and interpersonal) and ability to work in teams
- Able to multi task projects, remain organized and maintain strong attention to detail
Full Job Posting
POSITION PURPOSE
- The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team.
- Keeping our customer and beauty addicts at the heart of everything, this role will support the efforts that ensure the love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns executed for the business across the Middle East, including supporting on all business loyalt
Missions
- Support the end to end Reward & Gifting experience across all customer touchpoints by coordinating gift activations, launches, and visibility updates across online and in store channels to ensure a seamless omnichannel experience.
- Support on the monitoring and reporting on reward and gifting performance, while coordinating with Logistics and Store Operations teams on stock allocation, transfers, and operational follow up to ensure smooth execution and customer satisfaction.
- Coordinate on communications of email + SMS prior to deployment for all loyalty events (Store Events, Masterclasses, Brand Led Events, PR Collaborations).
- Coordinate with cross functional and department teams (Content, PR, Social, Call Centre) to ensure timely and efficient management of assets, information and deadlines as required.
- Coordinate and provide the social team with event schedules and support in any required social assets.
- Liaise with mall marketing coordinators to support event promotion through mall communication channels and support in any required artwork in line with their guidelines.
- Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses to identify and implement any additional outreach required.
- Provide on ground support by attending select store events and masterclasses when required.
- Coordinate the collection, validation, and preparation of campaign, event, and gifting data requirements, ensuring all reporting inputs are accurate, complete, and delivered on time for CRM reporting and performance tracking.
- Leverage available loyalty platforms as required supporting alignment of overall objectives of the business.
Qualifications
- Obsessed with putting the customer first living and breathing for the Sephora customer.
- Passionate about simplifying and enhancing existing processes, and comfortable working with new systems.
- Detail oriented, skilled in managing both people and projects, and comfortable moving along both digital and retail channels.
- Excellent command of the English language, both written and spoken. Arabic and/or French knowledge beneficial.
- Digital and instore expertise to ensure an omnichannel approach.
- Data savvy, result driven and comfortable with Excel.
- Excellent communication skills (oral, written and interpersonal) and ability to work in teams.
- Able to multi task projects, remain organized and maintain strong attention to detail.
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