Workplace Ambassador
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Key skills for this role
About the Role
JLL is seeking a Workplace Ambassador to provide office and facilities support, coordinate maintenance, manage vendor relationships, and ensure client satisfaction. Requires at least 2 years of facilities/property management experience, strong customer service skills, and proficiency in MS Office.
Key Skills for This Role
Responsibilities
- Administration and monitoring of general maintenance within the facility
- Coordinate service visits with property management representatives and vendors
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
- Works with all internal departments such as IT, Security
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements and following through on a plan to complete
- Identify costs saving ideas on a monthly basis
- Coordinates special events in support of client or CRE
- Manage Facilities contracts on behalf of the client as managing agent
- Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Requirements
- At least 2 years’ experience working in facilities/property management or a related field
- Knowledge of real estate, telecommunications, furniture, accounting and building systems
- Excellent organisational skills
- Strong interpersonal skills with training experience to guide multi functional teams
- Excellent PC skills, proficient in Microsoft Word and Excel
- Interest in continuous improvement and development of new technologies
- Fluent in French and English (written and verbal)
- Excellent interpersonal, communication and organisational skills
- Outstanding customer service skills
- Ability to work independently and part of a remote team
- Ability to multitask and work without direct supervision
- Always maintain professionalism
Full Job Posting
Overview
- The Workplace Coordinator provides general office and facilities support with a variety of activities, audits and workspace related tasks, exhibiting strong customer relationship/communication skills. Single point of contact for landlord queries and escalations. Successfully coordinates the resoluti
Workplace Management
- Administration and monitoring of general maintenance within the facility
- Coordinate service visits with property management representatives and vendors
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
- Works with all internal departments such as IT, Security, ….
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements and following through on a plan to complete
- Identify costs saving ideas on a monthly basis
- Coordinates special events in support of client or CRE
Vendor and Supplier Management
- Manage Facilities contracts on behalf of the client as managing agent
- Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Relationship Management
- Single point of contact for all landlord queries and escalations
- Local point of contact with client’s IT team
- Local contact with the data centre providers – HVAC, UPS, Communications
- Local contact with security, provide print login credentials
Account Performance
- Develop and maintain strong and healthy relationships with the client and landlord
- Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
- Administration and monitoring of general maintenance within the facility
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements and following through on a plan to complete
Qualifications
- Excellent interpersonal, communication and organisational skills
- Outstanding customer service skills
- Ability to work independently and part of a remote team
- Ability to multitask and work without direct supervision
- Always maintain professionalism
- Proficient in MS Office and possess excellent written and verbal communication skills
- Strong communicator
- Passion for quality
- Self motivated; confident & energetic excellent time keeper
- Able to work independently and use own initiative
- Ability to operate in a fast paced environment
- Flexible
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