Workplace Experience Associate (Soft Services)
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Key skills for this role
About the Role
JLL is hiring a Workplace Experience Associate to manage soft services at a client site in Abu Dhabi. The role involves overseeing cleaning, security, catering, and vendor management, ensuring high-quality service delivery.
Key Skills for This Role
Responsibilities
- Manage, monitor, and coordinate all soft services including cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception
- Oversee and manage service providers, contractors, and vendors to ensure adherence to SLAs and quality standards
- Develop and manage soft services budget, monitor expenses, identify cost saving opportunities
- Train and manage a team of soft services staff
- Maintain a safe and compliant working environment by ensuring adherence to health, safety, and environmental regulations
- Collaborate with stakeholders to understand needs and address service related issues
- Review and assess soft services operations, implement improvements
- Run the Human Experience and communications program for the site
- Monitor work order system and ensure rectification works are recorded and actioned
- Routinely test Audio Visual equipment functionality
- Ensure smooth running of meetings and events
- Assist with critical out of hours issues and emergency responses
Requirements
- Bachelor's degree in facilities management, business administration, hotel business administration, or related field (preferred)
- Experience in customer service and hospitality
- Proven experience in managing soft services within commercial real estate or facilities management context
- Strong knowledge of soft services operations, industry best practices, and relevant regulations
- Excellent leadership and management skills
- Outstanding communication, negotiation, and interpersonal skills
- Proficiency in computer applications/systems related to soft services management
- Ability to work effectively under pressure and manage multiple priorities
- In depth understanding of budgeting and cost control principles
Full Job Posting
Position Goals
- Assist the Workplace Services Lead in delivery of services to operate and maintain the property.
- Develop understanding and working relationships with client and key suppliers.
Duties and Responsibilities
- Manage, monitor, and coordinate all soft services (cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception).
- Oversee and manage service providers, contractors, and vendors.
- Develop and manage soft services budget, monitor expenses, identify cost saving opportunities.
- Train and manage a team of soft services staff.
- Maintain safe and compliant working environment.
- Collaborate with stakeholders to address service issues.
- Review and assess soft services operations, implement improvements.
- Run the Human Experience and communications program.
- Monitor work order system.
- Routinely test Audio Visual equipment.
- Ensure smooth running of meetings and events.
- Assist with critical out of hours issues and emergency responses.
Employee Specifications
- Bachelor's degree in facilities management, business administration, hotel business administration, or related field (preferred).
- Experience in Customer Service and Hospitality.
- Proven experience in managing soft services within commercial real estate or facilities management context.
- Strong knowledge of soft services operations, industry best practices, and relevant regulations.
- Excellent leadership and management skills.
- Outstanding communication, negotiation, and interpersonal skills.
- Proficiency in computer applications/systems related to soft services management.
- Ability to work effectively under pressure and manage multiple priorities.
- In depth understanding of budgeting and cost control principles.
- Certification in facilities management or related field (desirable).
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