Workplace Ambassador
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Key skills for this role
About the Role
JLL seeks a Workplace Ambassador to provide office and facilities support in Jeddah. The role involves coordinating maintenance, managing vendor relationships, and ensuring client satisfaction.
Key Skills for This Role
Responsibilities
- Administer and monitor general maintenance within the facility
- Coordinate service visits with property management and vendors
- Provide hospitality and support for guests, visitors, and employees
- Resolve problems associated with building services
- Assist with coordination and scheduling of maintenance activities
- Conduct detailed inspections and assign tickets
- Coordinate special events in support of client
- Manage facilities contracts on behalf of the client
Requirements
- At least 2 years of experience in facilities/property management or related field
- Excellent interpersonal, communication and organisational skills
- Outstanding customer service skills
- Proficient in MS Office
- Fluent in French and English (written and verbal)
Full Job Posting
Role Overview
- The Workplace Coordinator provides general office and facilities support, exhibiting strong customer relationship skills.
Workplace Management
- Administration and monitoring of general maintenance within the facility
- Coordinate service visits with property management representatives and vendors
- Provides hospitality and support for guests, visitors, and employees
- Resolves problems associated with all building services
- Assist with coordination and scheduling of maintenance activities
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements
- Identify cost saving ideas
- Coordinates special events
Vendor and Supplier Management
- Manage Facilities contracts on behalf of the client
- Coordinate discussions with vendors regarding goal setting and performance review
Relationship Management
- Single point of contact for landlord queries and escalations
- Local point of contact with client’s IT team
- Local contact with data centre providers
- Local contact with security
Account Performance
- Develop and maintain strong relationships with client and landlord
- Ensure client satisfaction with facility management services
- Administration and monitoring of general maintenance
- Provides hospitality and support
- Resolves problems associated with building services
- Assist with coordination and scheduling of maintenance activities
- Detailed inspections to discover all issues and assign tickets
- Proactive in finding improvements
Qualifications
- Excellent interpersonal, communication and organisational skills
- Outstanding customer service skills
- Ability to work independently and part of a remote team
- Ability to multitask and work without direct supervision
- Always maintain professionalism
- Proficient in MS Office and possess excellent written and verbal communication skills
- Fluent in French and English (written and verbal)
Experience
- At least 2 years’ experience working in facilities/property management or a related field
- Knowledge of real estate, telecommunications, furniture, accounting and building systems
- Excellent organisational skills
- Strong interpersonal skills with training experience
- Excellent PC skills, proficient in Microsoft Word and Excel
- Interest in continuous improvement
- Hospitality Backgrounds is a plus
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