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Workforce Management Analyst
Enercare Inc.
Niagara, CAN
Full-time
Entry
Onsite
Discovered 2 weeks ago
Workforce managementContact center forecastingCapacity planningArtificial intelligence for forecastingPredictive analyticsMachine learning forecasting
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Workforce managementContact center forecastingCapacity planning
Role Overview
The Workforce Management Analyst supports workforce planning for a high-volume Home Services contact center.
The role develops call volume forecasts, staffing models, and capacity plans supporting customer experience, service level, and cost objectives.
The role combines artificial intelligence, predictive analytics, and advanced Microsoft Excel modeling with operational judgment.
Key Skills for This Role
Workforce managementContact center forecastingCapacity planningArtificial intelligence for forecastingPredictive analyticsMachine learning forecasting
Full Job Posting
About Enercare
Enercare provides home and commercial services to customers across several Canadian provinces.
The company operates under brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
Enercare describes its culture as diverse, collaborative, health and safety focused, and committed to employee growth.
Role Overview
The Workforce Management Analyst supports workforce planning for a high-volume Home Services contact center.
The role develops call volume forecasts, staffing models, and capacity plans supporting customer experience, service level, and cost objectives.
The role combines artificial intelligence, predictive analytics, and advanced Microsoft Excel modeling with operational judgment.
Position Details
- Status: Full-time.
- Reports to: Manager, Workforce Management.
- Location: Niagara or Markham.
- The compensation range includes base salary and potential incentive pay, with actual compensation based on skills, experience, and qualifications.
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