Work Tool Specialist

Job Description

Work Tool Specialist

Product, Services & Technology

Constructions Industries

About Customer Solutions Growth Regions Division

Role

• This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology.
• The role will:
• Support Field Teams, Dealers & Customer with deep Product and Services expertise.
• Focus Product, Services & Technology development on solving customer problems at the segment and site level.
• Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.

Role Definition

What You Will Do

• Providing product application expertise, delivering various types of product training including applied technology, job efficiency, and safety to customers, product engineers and dealers' sales personnel.
• Delivering targeted training and demonstrations on hydraulic excavator work tools and attachments, including correct selection by application (earthmoving, demolition, material handling, trenching), safe operation, installation, calibration, and use of tool control systems and quick couplers.
• Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
• Designing and executing performance comparisons across attachment categories (e.g., productivity, cycle time, fuel burn, wear rates, TCO), and consolidating findings into actionable recommendations for sales enablement and product improvement.
• Leading requirements capture for attachment functionality, durability, compatibility, coupler standards, and digital features, feeding the product improvement and NPI pipeline.
• Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
• Building and maintaining attachment content within marketing technology systems, ensuring accurate compatibility, pricing, and value messaging for excavator-tool pairings.
• Collaborating with other internal teams to get alignment on timelines, understanding marketing goals, and developing the marketing technology product roadmap.
• Coordinating with engineering, product management, dealer development, and product support to align work tool portfolio plans, regional regulatory/standards compliance, and launch readiness.
• Overseeing Percent of Industry Sales (PINS) trends, industry outlook, demand fluctuation and basic customer requirements.
• Monitoring PINS and market share for key attachment categories, competitive offerings, regional application trends, and fleet utilization to identify gaps, upsell/cross-sell opportunities, and portfolio expansion needs.

What You Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Additional Information: To be reviewed
• Must be able to travel： 40% internationally
• This work requires5 days onsite except business travel

About Caterpillar

June 1, 2026 - June 14, 2026