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Eastern Hemisphere Region Manager

Caterpillar Inc.
Dubai, UAE
Full Time
Manager
2 days ago
Customer FocusIndustry KnowledgeDecision Making and Critical ThinkingEffective CommunicationsNegotiatingRelationship Management
Free

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Key skills for this role

Customer FocusIndustry KnowledgeDecision Making and Critical Thinking
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Role Definition

  • Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.

Responsibilities

  • Deliver business plan sales and market share targets for the company products in a given industry segment or market.
  • Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
  • Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.
  • Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

Skill Descriptors

  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
  • Decision Making and Critical Thinking: Knowledge of the decision making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
  • Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

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