Wellness Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Rosewood Doha is seeking a Wellness Coordinator for Asaya, its wellness club. The role combines reception, administrative, and concierge duties to ensure a seamless guest experience.
Key Skills for This Role
Responsibilities
- Meet and greet guests and members to Asaya, creating a professional atmosphere
- Be proactive in upselling further services and facilities
- Guide clients on Asaya experiences and be knowledgeable on all Asaya services
- Process payments and complete appropriate paperwork
- Process voucher purchasing, bookings and redemption
- Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials
- Maintain and organize client records, treatment logs, intake forms, and follow up notes
- Monitor spa inventory, wellness supplies, and ensure timely reordering
- Support the promotion and communication of wellness packages, workshops, and seasonal offers
- Prepare daily reports, attendance logs, and client feedback summaries
Requirements
- Experience in a spa, wellness, or hospitality environment
- Strong organizational and administrative skills
- Excellent communication and interpersonal skills
- Ability to handle payments and maintain accurate records
- Knowledge of spa software or booking systems (preferred)
Full Job Posting
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.
General Duties
- Meet and greet guests and members to Asaya, creating a professional atmosphere.
- Be proactive in upselling further services and the facilities.
- Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
- Be knowledgeable on the products to support the therapists and retailing to clients.
- Process payments and complete appropriate paperwork.
- Process voucher purchasing, bookings and redemption.
- Arrange product displays and ensure the presentation of department particularly in the reception area will be neat, clean and tidy.
- Help maintain all the facilities within Asaya.
Coordinator Duties
- Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials.
- Serve as the first point of contact for internal wellness inquiries and coordinate communications.
- Support data collection for wellness metrics and ensure confidentiality and compliance with privacy regulations.
- Maintain and organize client records, treatment logs, intake forms, and follow up notes.
- Monitor spa inventory, wellness supplies, and ensure timely reordering in collaboration with the Wellness Manager.
- Support the promotion and communication of wellness packages, workshops, and seasonal offers.
- Prepare daily reports, attendance logs, and client feedback summaries.
- Process payments, generate invoices, and ensure accurate billing and recordkeeping.
- Assist with vendor coordination and wellness practitioner scheduling.
- Uphold cleanliness, order, and confidentiality in line with spa protocols and health regulations.
Concierge Duties
- Answer calls within three rings with the appropriate greeting.
- Ascertain the type and time of Asaya service desired and booking the most suitable time according to therapists and practitioners appointment schedule with the inclusion of offering additional treatments.
- Ensure all prudent information is taken with each booking to be able to reconfirm contact with the guests if needed.
- Offer an orientation of the facilities to all first time guests and members as per standard procedure advising them of services, facility rules and any other prudent information.
- Group enquiries, press and VIP booking details should be taken and passed on to the Director of Wellness/ Assistant with full contact name, telephone/email and details of date and nature of booking enquiry.
- Be alert and utilize permanent staff during their Rota hours to maximize time and profitability.
Payments
- Ensure correct payment is taken and processed after appointment completion with relevant paperwork completed to ensure daily banking balances.
- Ensure gift vouchers are sold with corresponding paper work and payments completed so that when redemption of the voucher happens all paperwork would match.
- End of day, cash up to ensure all services provided are accounted for and charged; credit card, cash and room charges taken; balances with no discrepancies and are safely deposited in accordance with the hotel cash handling policy.
Other Duties
- Ensure the department has a sufficient stock of towels and amenities. Collect deliveries from purchasing or other departments as necessary.
- Ensure dirty linen is taken to laundry and new clean items are collected regularly.
- Follow correct manual handling such as using a trolley when moving goods.
- In the event the fire alarm is activated, ensure the whole department is notified in a calm efficient manner to evacuate to the designated point in accordance with the hotel policy.
Communication
- Maintain effective communication both within the team and with the Director of Wellness to ensure smooth running of the department and keeping well informed of any issues/ queries that may arise.
- Report any complaints to the Director of Wellness or assistant when appropriate.
- Liaise with other departments when needed to ensure good communication across the hotel.
Training
- Assist in training and development of colleagues as required.
- Attend all training courses as and when required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rosewood Doha
Wedding Butler
Doha, QAT
Rosewood Doha is seeking a Wedding Butler to support luxury wedding and event coordination. The role involves conducting show-arounds, preparing event documents, coordinating with internal departments, and ensuring flawl
Butler Associate
Doha, QAT
Rosewood Doha is seeking a Butler Associate to provide personalized luxury service to guests in suites. The role involves check-in, suite orientation, unpacking/packing, laundry coordination, and anticipating guest needs
Demi Chef de Partie - Pastry
Doha, QAT
Rosewood Doha is seeking a Demi Chef de Partie - Pastry to join their culinary team. You will prepare and present pastry dishes, maintain quality standards, and assist in training associates. Requires culinary experience
Hostess - Butterfly Room
Doha, QAT
Rosewood Doha seeks a Hostess for the Butterfly Room restaurant. Responsibilities include greeting and seating guests, managing reservations, and ensuring exceptional service. Requires strong communication and organizati
Barbershop Assistant
Doha, QAT
Rosewood Doha is seeking a Barbershop Assistant to provide beauty and reception services at Asaya. The role involves greeting clients, scheduling appointments, performing beauty treatments, and maintaining a welcoming en
Stewarding Associate
Doha, QAT
Rosewood Doha seeks a Stewarding Associate to assist in cleaning F&B equipment and facilities, ensuring hygiene standards. Responsibilities include dishwashing, maintaining cleanliness, and supporting the culinary team.
Housekeeping Associate
Doha, QAT
Rosewood Doha seeks a Housekeeping Associate to maintain cleanliness in guest rooms and public areas. Responsibilities include cleaning, restocking minibars, and ensuring standards per LQA, Forbes, and Brand guidelines.
Front Desk Associate
Doha, QAT
Rosewood Doha seeks a Front Desk Associate to provide professional, friendly service. Responsibilities include greeting guests, check-in/out, handling requests, and maintaining records. Requires strong communication and
Wedding Butler
Doha, QAT
Butler Associate
Doha, QAT
Demi Chef de Partie - Pastry
Doha, QAT
Hostess - Butterfly Room
Doha, QAT
Barbershop Assistant
Doha, QAT
Stewarding Associate
Doha, QAT
Housekeeping Associate
Doha, QAT
Front Desk Associate
Doha, QAT