Front Desk Associate
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Key skills for this role
About the Role
Rosewood Doha seeks a Front Desk Associate to provide professional, friendly service. Responsibilities include greeting guests, check-in/out, handling requests, and maintaining records.
Key Skills for This Role
Responsibilities
- Greet, check in and settle guest accounts while ensuring service standards
- Maintain accurate records of daily transactions and cash handling
- Handle guest requests, questions, and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures, and service standards
- Resolve guest issues within capabilities ensuring guest satisfaction
- Communicate effectively with Guests, Hotel Associates, Managers and Directors
- Maintain complete knowledge of using hotel equipment
- Promote hotel facilities effectively
- Ensure all special request information is logged into guests' Opera profile
Requirements
- Professional, friendly, and engaging service attitude
- Ability to handle guest requests, questions, and concerns effectively
- Competent in communication and finding answers efficiently
- Flexibility to cover shifts including night and day shifts
- Knowledge of hotel facilities and surrounding area
Full Job Posting
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role
- Consistently offer professional, friendly, and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote a professional team environment.
- Follow department policies, procedures, and service standards.
- Always upholds the highest standard of internal and external customer service.
- Ensure all emails are actioned and completed as per request.
- Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
- Resolve guest issues within your capabilities, ensuring guest satisfaction.
- Communicate effectively with Guests, Hotel Associates, Managers and Directors.
- Flexibility to cover shifts and responsibilities when required – (Night Shift, Day Shift)
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