Butler Associate
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Key skills for this role
About the Role
Rosewood Doha is seeking a Butler Associate to provide personalized luxury service to guests in suites. The role involves check-in, suite orientation, unpacking/packing, laundry coordination, and anticipating guest needs to ensure exceptional experiences.
Key Skills for This Role
Responsibilities
- Provide a courteous, professional, efficient, and flexible service at all times.
- Register all information, updates and instruction learned during the day before leaving the office.
- Follow all guest needs until completed to total guest satisfaction and Rosewood Standards.
- Fill in daily guest report and ensure any pending items at end of shift are handed over.
- Keep guest agenda on a daily basis and track guest location.
- Welcome guest by main entrance depending on time.
- Check in guest in the commodity of their suite respecting set standards.
- Offer suite orientation to arrival guests following Forbes, LQA and Rosewood standards.
- Extend special attention to suites occupied by families according to culture.
- Offer services of unpacking packing luggage.
- Take care of guest laundry, pressing and dry cleaning with coordination of valet service.
- Maintain guest room and wardrobe in neat and tidy fashion.
Requirements
- Perform job functions with attention to detail, speed, and accuracy
- Prioritize, organize and follow up
- Clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively with co workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
Full Job Posting
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off (because your milestones matter!)
- Personalized development plans and continuous learning opportunities to support your career journey
Your Role
- Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co workers as part
- Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant.
- Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers.
- Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc.
- Register all the information, updates and instruction learned during the day before leaving the office.
- Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.
- Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.
- Keep the guest’s agenda on a daily basis and have track of the location where the guests are.
- Welcome the guest by the main entrance depending on the time.
- Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge.
- Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office.
- Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards.
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