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Hostess - Butterfly Room

Rosewood Doha
Doha, QAT
Full Time
Entry
Onsite
1 weeks ago
Customer ServiceCommunicationReservation ManagementOpenTableMicros CashieringTeam Collaboration
Free

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Key skills for this role

Customer ServiceCommunicationReservation Management
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Why Join Us?

  • At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
  • Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
  • You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

About Rosewood Doha

  • Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
  • The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
  • Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades.

Our Associate Experience

  • A competitive salary and benefits package
  • High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
  • A birthday day off
  • Personalized development plans and continuous learning opportunities

Your Role Guest Satisfaction

  • Ensures to deliver the brand promise and always provide exceptional guest service.
  • Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
  • Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
  • Maintains positive guest and associate interactions with good working relationships.

Your Role Operations

  • Execute and supports guest service standards and hotel brand standards.
  • Greet guests and seat guests accordingly.
  • Inform the team of special attention guests / SAGs.
  • Provide excellent service to all associates in other departments as appropriate.
  • Establish rapport with guests maintaining good guest relationships.
  • Answer all incoming calls using the correct telephone etiquette, promptly and courteously.
  • Provide up to date and accurate information on the restaurant, menus, and the hotel offerings.
  • Assist in maximising table occupancy and filtering the clientele.
  • Monitor and trace all confirmations by phone or email and keep a record of those in an organised manner.
  • Perform the function of cashier and responsible for Micros cashiering procedure.
  • Balance cash and credit card charges and remittance of cash to back office safe.
  • Check the bookings on Open Table and print a booking sheet for the briefing.

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