Wellbeing Associate - Riyadh

Job Description

Responsibilities

• You’ll routinely assess cases for risk, follow strict safety protocols and escalate complex cases to clinical leadership.
• Your role also includes collaborating with your colleagues to design and deliver group sessions that improve resilience, healthy coping, and distress management skills.
• As this role falls into the category of Trust & Safety, you’ll be working with people exposed to harmful content.
• This may occur in the form of images, video, and text related to hate speech, violence, child safety, depictions of harm to self and others, and harm to animals.
• The primary responsibilities of this role include:
• Deliver one to one onsite counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT
• Deliver one to one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
• Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness-based activities
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols
• Evaluate and appropriately manage risks of harm to self or others in a timely manner
• Manage confidential case records and reports safely, and in line with privacy protocols
• Deliver psychometric assessments to employees in the region
• Review assessment data for trends that require intervention, and contribute to insight reports
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement
• Contribute towards safe working practices across the Psychological Health team
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies

Minium Qualifications

• Master’s degree in clinical psychology, counselling psychology, or psychotherapy
• Current unrestricted license to practice in the country where the site is based
• Minimum 3 years of experience in wellbeing or psychotherapy field
• Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds
• Able to build trust and rapport with employees, managers and team members
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars
• Strong data management skills, ensuring accurate handling of sensitive information and session records
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting
• Proven ability to maintain professionalism and ethical standards in a business environment
• Excellent communication skills
• Fluent in written and spoken Arabic
• English B1 as a plus Desired qualifications:
• Experience working in Trust and Safety or a content moderation environment