Automotive Customer Service Representative (On-Site)
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Key skills for this role
About the Role
Concentrix is hiring an Automotive Customer Service Representative to deliver exceptional customer experiences for a well-known automotive brand. The role involves handling inbound calls, assisting with vehicle warranty and recalls, and making tailored product recommendations.
Key Skills for This Role
Responsibilities
- Welcome customers to the brand and variety of products
- Handle multiple call types from members in North America and answer general customer inquiries clearly and professionally
- Assist customers with vehicle warranty and recalls while making tailored recommendations on products and services
- Deliver expert customer experiences with a smile
Requirements
- 1 year of customer service experience (Retail, Restaurant, or Call Centre experience beneficial)
- High School Diploma or equivalent
- Proficiency in fast paced multi tasking
- Eagerness to learn new technologies
- Computer proficiency including knowledge of Windows based applications
- Flexibility to work a minimum of 40 hours per week
Full Job Posting
Role Overview
- Join a world class team in Oshawa, ON, as an Automotive Customer Service Representative at Concentrix.
- Deliver exceptional customer experiences for one of the world's best known brands.
What You Will Do
- Welcome customers to the brand and our variety of products.
- Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.
- Assist customers with vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs.
- Deliver expert customer experiences…with a smile.
Your Qualifications
- 1 year of customer service experience (Retail, Restaurant, or Call Centre experience) is beneficial.
- A High School Diploma (or equivalent).
- Proficiency in fast paced multi tasking.
- Eagerness to learn new technologies.
- Computer proficiency (including knowledge of Windows based applications).
- The flexibility to work a minimum of a 40 hour work week.
What's In It For You
- Base salary range CAD 19.35 CAD 21/hr plus incentives.
- Medical, dental, and vision insurance, EAP, RRSP, paid time off, and holidays.
- Paid training and lucrative employee referral program.
- DailyPay enrollment option.
- Health and wellness programs.
- Mentorship programs.
- Modern office setting with advanced technologies.
- Programs and events supporting inclusion and belonging.
- Company networking opportunities.
Job Availability
- We accept applications for this position on an ongoing basis.
- It is currently for an existing, immediate vacancy; we are also considering applications for future opportunities.
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