Welcomer Supervisor (Front Office)
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Key skills for this role
About the Role
Accor is seeking a Welcomer Supervisor (Front Office) in Doha to oversee daily front office operations and lead the front desk team. The role requires previous supervisory experience in front office, strong communication skills, and Opera system knowledge.
Key Skills for This Role
Responsibilities
- Supervise daily front office operations, ensuring smooth check in/check out processes
- Lead and motivate the front desk team to maintain high service standards
- Handle guest inquiries, concerns, and special requests professionally and promptly
- Coordinate with other departments to ensure guest satisfaction
- Monitor room availability and assist with reservations when needed
- Train new team members and support ongoing development
Requirements
- Previous experience in a front office, preferably in a supervisory capacity
- Strong communication and interpersonal skills
- Ability to lead a team and handle guest interactions with confidence and empathy
- Opera system experience
- Problem solving mindset and attention to detail
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Supervise daily front office operations, ensuring smooth check in/check out processes.
- Lead and motivate the front desk team to maintain high service standards.
- Handle guest inquiries, concerns, and special requests professionally and promptly.
- Coordinate with other departments to ensure guest satisfaction.
- Monitor room availability and assist with reservations when needed.
- Train new team members and support ongoing development.
- Ensure compliance with hotel policies, procedures, and brand standards.
Qualifications
- Previous experience in a front office, preferably in a supervisory capacity.
- Strong communication and interpersonal skills.
- Ability to lead a team and handle guest interactions with confidence and empathy.
- Opera system experience.
- Problem solving mindset and attention to detail.
Additional Information
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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