Welcomer Supervisor (Front Office)
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Key skills for this role
About the Role
Accor seeks a Welcomer Supervisor (Front Office) in Doha to oversee front desk operations, lead the team, and ensure high service standards. Requires previous front office supervisory experience, Opera system knowledge, and strong communication skills.
Key Skills for This Role
Responsibilities
- Supervise daily front office operations, ensuring smooth check in/check out processes
- Lead and motivate the front desk team to maintain high service standards
- Handle guest inquiries, concerns, and special requests professionally and promptly
- Coordinate with other departments to ensure guest satisfaction
- Monitor room availability and assist with reservations when needed
- Train new team members and support ongoing development
- Ensure compliance with hotel policies, procedures, and brand standards
Requirements
- Previous experience in a front office, preferably in a supervisory capacity
- Strong communication and interpersonal skills
- Ability to lead a team and handle guest interactions with confidence and empathy
- Opera system experience
- Problem solving mindset and attention to detail
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive impact for customers, colleagues, and the planet.
Job Description
- Supervise daily front office operations, ensuring smooth check in/check out processes
- Lead and motivate the front desk team to maintain high service standards
- Handle guest inquiries, concerns, and special requests professionally and promptly
- Coordinate with other departments to ensure guest satisfaction
- Monitor room availability and assist with reservations when needed
- Train new team members and support ongoing development
- Ensure compliance with hotel policies, procedures, and brand standards
Qualifications
- Previous experience in a front office, preferably in a supervisory capacity
- Strong communication and interpersonal skills
- Ability to lead a team and handle guest interactions with confidence and empathy
- Opera system experience
- Problem solving mindset and attention to detail
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