Welcomer (Front Office Agent)
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Key skills for this role
About the Role
Pullman Doha (Accor) is seeking a Welcomer/Front Office Agent to provide friendly and efficient front office service, including check-ins, check-outs, and guest assistance. Previous hospitality experience and familiarity with Opera or similar systems are strong advantages.
Key Skills for This Role
Responsibilities
- Provide friendly, efficient, and professional front office service including warm welcomes, check ins, and check outs
- Anticipate guest needs, handle cash transactions, and maintain Pullman service standards
- Monitor room status, manage guest complaints, and ensure guest satisfaction
- Maintain accurate guest profiles and follow VIP protocols
- Adhere to local government requirements and Pullman guidelines for guest management
Requirements
- Previous experience in hospitality is a strong advantage
- Tech savvy with Opera or similar systems
- Guest oriented, approachable, and genuinely service minded
- Fluency in English; additional languages are a great asset
- Sales driven mindset
Full Job Posting
Company Description
- Being a Pullman Heartist means embodying and conveying the brand mindset through commitment, adaptability and creativity.
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
What you will be doing
- Provide friendly, efficient, and professional front office service, including warm welcomes, check ins, and check outs.
- Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
- Monitor room status, manage guest complaints, and ensure guest satisfaction.
- Maintain accurate guest profiles and follow VIP protocols.
- Adhere to local government requirements and Pullman guidelines for guest management.
Your experience and skills include
- Thriving in fast paced environments and love creating memorable guest experiences.
- Previous experience in hospitality is a strong advantage.
- Tech savvy with Opera or similar systems.
- Guest oriented, approachable, and genuinely service minded.
- Fluency in English; additional languages are great asset.
- Sales driven mindset.
Our commitment to Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
- We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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