Welcomer (Front Office Agent)
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Key skills for this role
About the Role
Accor seeks a Welcomer (Front Office Agent) for Pullman hotel in Doha. You will provide friendly front office service, handle check-ins/outs, anticipate guest needs, and maintain service standards.
Key Skills for This Role
Responsibilities
- Provide friendly, efficient, and professional front office service, including warm welcomes, check ins, and check outs
- Anticipate guest needs, handle cash transactions, and maintain Pullman service standards
- Monitor room status, manage guest complaints, and ensure guest satisfaction
- Maintain accurate guest profiles and follow VIP protocols
- Adhere to local government requirements and Pullman guidelines for guest management
Requirements
- Previous experience in hospitality is a strong advantage
- Tech savvy with Opera or similar systems
- Guest oriented, approachable, and genuinely service minded
- Fluency in English; additional languages are a great asset
- Sales driven mindset
Full Job Posting
Company Description
- Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
What you will be doing
- Provide friendly, efficient, and professional front office service, including warm welcomes, check ins, and check outs.
- Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
- Monitor room status, manage guest complaints, and ensure guest satisfaction.
- Maintain accurate guest profiles and follow VIP protocols.
- Adhere to local government requirements and Pullman guidelines for guest management.
Your experience and skills include
- Thriving in fast paced environments and love creating memorable guest experiences.
- Previous experience in hospitality is a strong advantage.
- Tech savvy with Opera or similar systems
- Guest oriented, approachable, and genuinely service minded
- Fluency in English; additional languages are great asset
- Sales driven mindset
Why work for Accor?
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
Our Commitment To Diversity & Inclusion
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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