We are looking for Housekeeping Supervisor

Job Purpose

Housekeeping Operations

• Supervise daily housekeeping operations and inspect assigned areas, including gyms, studios, pool surroundings, changing rooms, showers, toilets, reception areas, corridors, offices, lounges, and public spaces.
• Ensure correct cleaning procedures are used for surfaces, equipment, furniture, glass, floors, sanitary areas, and high-touch points.
• Monitor high-traffic areas and arrange additional cleaning when required.

Team Supervision

• Allocate staff, prepare daily task assignments, and ensure manpower coverage for all shifts.
• Monitor attendance, punctuality, grooming, uniforms, conduct, and performance.
• Train and coach employees on cleaning, hygiene, safety, customer service, and company procedures.
• Conduct briefings and communicate priorities, VIP requirements, events, complaints, and special instructions.

Quality and Guest Service

• Maintain inspection checklists, records, cleaning schedules, and five-star quality standards.
• Respond to member and guest housekeeping requests and handle complaints promptly.
• Escalate serious or recurring complaints and maintain confidentiality when serving VIPs, members, and guests.

Supplies and Safety

• Monitor housekeeping supplies, chemicals, toiletries, linen, uniforms, and consumables, and maintain appropriate stock levels.
• Ensure chemicals and equipment are stored, labelled, and used safely while controlling wastage.
• Ensure health, safety, hygiene, PPE, wet-floor, hazard-reporting, and maintenance-coordination procedures are followed.

Events and Lost and Found

• Coordinate additional housekeeping manpower and schedules for events, tournaments, promotions, VIP visits, meetings, and special occasions.
• Follow lost and found procedures by reporting, recording, securing, and transferring property to the designated department.

Qualifications and Experience

• A diploma or equivalent qualification in hospitality, hotel management, housekeeping, or a related field is preferred.
• Three to five years of housekeeping experience and previous supervisory experience are required.
• Experience in a luxury hospitality environment and managing multicultural housekeeping teams is specified.
• Knowledge of cleaning methods, chemicals, equipment, hygiene standards, inspection checklists, and reporting is required.

Working Conditions

• Work may include flexible shifts, weekends, public holidays, and special events.
• The role requires regular movement and extended standing or walking and may require supporting housekeeping activities.
• Professional appearance, uniform, personal hygiene, and grooming standards must be maintained.