We are hiring : SOFTWARE SUPPORT & TESTER
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Key skills for this role
About the Role
Burjline Builders is seeking an experienced Software Support & Tester to join their ERP software team. The role involves providing customer support, testing ERP applications, and reporting bugs.
Key Skills for This Role
Responsibilities
- Provide software support to customers using the ERP application
- Understand customer issues and provide suitable solutions or guidance
- Test new features, software updates, and bug fixes before deployment
- Identify, reproduce, document, and report software bugs
- Prepare test cases, test scenarios, and testing documentation
- Perform manual testing of ERP modules and business workflows
- Create, update, and follow up on tasks and issues using project management and issue tracking tools
- Coordinate with programmers, implementation teams, and customers to resolve software issues
- Verify completed bug fixes and ensure existing features continue to work correctly
- Maintain proper records of customer issues, testing results, and resolutions
Requirements
- Previous experience in ERP software support, software testing, or business applications
- Good understanding of ERP modules such as Sales, Purchase, Inventory, Accounts, Warehouse
- Experience in manual software testing
- Ability to identify, reproduce, document, and report software issues clearly
- Experience using project management and issue tracking tools such as YouTrack, Jira, Trello, or similar
- Good communication, analytical, and problem solving skills
- Basic knowledge of SQL is preferred
- Knowledge of automation testing is an added advantage
Full Job Posting
Overview
- We are looking for an experienced Software Support & Tester to join our ERP software team.
- The candidate will be responsible for supporting customers, understanding software related issues, testing ERP applications, and reporting bugs clearly to the development team.
Key Responsibilities
- Provide software support to customers using our ERP application.
- Understand customer issues and provide suitable solutions or guidance.
- Test new features, software updates, and bug fixes before deployment.
- Identify, reproduce, document, and report software bugs.
- Prepare test cases, test scenarios, and testing documentation.
- Perform manual testing of ERP modules and business workflows.
- Create, update, and follow up on tasks and issues using project management and issue tracking tools.
- Coordinate with programmers, implementation teams, and customers to resolve software issues.
- Verify completed bug fixes and ensure that existing features continue to work correctly.
- Maintain proper records of customer issues, testing results, and resolutions.
Requirements
- Previous experience in ERP software support, software testing, or business applications.
- Good understanding of ERP modules such as Sales, Purchase, Inventory, Accounts, Warehouse.
- Ability to understand business workflows and customer requirements.
- Experience in manual software testing.
- Ability to identify, reproduce, document, and report software issues clearly.
- Experience using project management and issue tracking tools such as YouTrack, Jira, Trello, or similar platforms.
- Ability to create tasks, report bugs, update issue statuses, add comments, and follow up with the development team.
- Good communication, analytical, and problem solving skills.
- Ability to communicate effectively with customers and technical teams.
- Basic knowledge of SQL is preferred.
- Knowledge of automation testing will be an added advantage.
Preferred Candidate
- Experience working with ERP, accounting, inventory, trading, distribution, or warehouse software.
- Familiarity with customer support and software implementation processes.
- Customer focused attitude with good analytical skills.
- Ability to work independently and as part of a software development team.
- Willingness to learn new ERP modules, business processes, and testing tools.
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