Watch Technician | Retail | AFWJ Service Center
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Key skills for this role
About the Role
Overview Of The Role: * As a Watch Technician, you will be responsible for providing after-sales service through professional repair and maintenance of Watches and Clocks.
Key Skills for This Role
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Overview Of The Role
- As a Watch Technician, you will be responsible for providing after-sales service through professional repair and maintenance of Watches and Clocks. Your role supports the retail division by ensuring customer satisfaction through high-quality service, thereby contributing to service revenue generation. You will handle technical assessments, documentations, and quality checks to ensure compliance with industry standards.
Technical Repairs
- Perform professional and technical repairs on Watches and Clocks.
- Verify and monitor quality control checks during repair processes.
- Consolidate technical issues arising in the course of repairs.
- Follow up and manage technical documentation related to repairs and maintenance.
Service Targets
- Achieve the set service targets for repair efficiency and customer satisfaction.
Technical Assessment
- Provide technical estimates about the authenticity and reparability of Watches.
Required Skills To Be Successful
- Technical expertise in watch and clock repair.
- Ability to achieve targets and performance indicators consistently.
- Proficiency in technical documentation and quality assurance processes.
- Excellent communication and customer interaction skills.
What Qualifies You For The Role
- Completion of 10th Standard education.
- Minimum of 5 years experience in a Service Technician role specifically within the watch service industry.
- Proficiency in MS Excel, Word, and MS Outlook.
- Sound knowledge of industry practices and standards related to watch servicing.
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