Sr. Store Manager - Food | Retail | M&S Food | UAE
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Key skills for this role
About the Role
Al-Futtaim Retail is seeking a Senior Store Manager for M&S Food in Dubai. The role involves leading commercial, operational, and people performance of a high-volume food store. Candidates need 10+ years of food retail experience and 5+ years leading large-format stores.
Key Skills for This Role
Responsibilities
- Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets
- Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability
- Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance
- Monitor key business KPIs including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction
- Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence
- Develop leadership capability through coaching, mentoring, succession planning, and performance management
- Champion a customer first culture that consistently delivers the premium M&S shopping experience
- Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation
- Drive inventory optimisation to maximise availability while controlling waste and shrinkage
- Own the store's P&L and deliver financial targets through effective cost control and commercial decision making
Requirements
- Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or related discipline
- 10+ years of experience in Food Retail, Supermarket, Hypermarket, or Grocery Retail
- 5+ years of experience leading large format or flagship retail stores
- Proven track record of delivering sustainable sales growth, profitability, and operational excellence
- Experience managing large, cross functional retail teams
- Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance
- Experience managing P&L, labour budgets, inventory, and commercial performance
- Strong leadership, coaching, and talent development experience
- Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools
Full Job Posting
Overview of the Role
- The Senior Store Manager – Food is responsible for leading the overall commercial, operational, and people performance of a high volume Marks & Spencer Food store.
- The role provides strategic leadership to ensure delivery of exceptional customer experiences while driving sustainable sales growth, profitability, operational excellence, and compliance with M&S Food standards.
What You Will Do
- Develop and execute the store's commercial strategy to achieve sales, profitability, and operational targets.
- Analyse trading performance and implement action plans to maximise revenue, customer conversion, and profitability.
- Drive commercial initiatives, promotional activities, and seasonal campaigns to improve business performance.
- Monitor key business KPIs, including sales, gross margin, inventory, waste, shrinkage, labour productivity, and customer satisfaction.
- Provide inspirational leadership to department managers and store colleagues, fostering a culture of accountability, collaboration, and customer excellence.
- Develop leadership capability through coaching, mentoring, succession planning, and performance management.
- Champion a customer first culture that consistently delivers the premium M&S shopping experience.
- Ensure operational standards, policies, and procedures are consistently implemented.
- Ensure full compliance with M&S Food Safety standards, HACCP requirements, Municipality regulations, and Health & Safety legislation.
- Drive inventory optimisation to maximise availability while controlling waste and shrinkage.
- Own the store's P&L and deliver financial targets through effective cost control and commercial decision making.
What Qualifies You For The Role
- Bachelor's Degree in Business Management, Retail Management, Hospitality, Supply Chain, or a related discipline.
- 10+ years of experience in Food Retail, Supermarket, Hypermarket, or Grocery Retail.
- 5+ years of experience leading large format or flagship retail stores.
- Proven track record of delivering sustainable sales growth, profitability, and operational excellence.
- Experience managing large, cross functional retail teams.
- Strong knowledge of food safety, HACCP, Municipality regulations, and retail compliance.
- Experience managing P&L, labour budgets, inventory, and commercial performance.
- Strong leadership, coaching, and talent development experience.
- Proficiency in retail management systems, SAP, Microsoft Office, and business reporting tools.
Required Skills To Be Successful
- Strong commercial and financial acumen.
- Strategic leadership and people development skills.
- Excellent stakeholder management and influencing ability.
- Expertise in food retail operations and customer experience.
- Strong understanding of inventory management, replenishment, and supply chain principles.
- Ability to interpret commercial data and make informed business decisions.
- Excellent communication and presentation skills.
- Proven ability to lead large teams in a fast paced retail environment.
- Strong planning, organisational, and problem solving skills.
- Continuous improvement mindset with a focus on operational excellence.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- Partnerships with brands including IKEA, ACE, Toys R Us, Inditex Group (Zara, Mango, Bershka, P&B), and Marks & Spencer.
- Over 75 M&S stores offering both fashion & food options.
- Recently launched Watsons and B&Q in the Middle East.
- Over 100 nationalities across 12 countries.
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