Warranty Administrator

Job Summary

Key Responsibilities

• Prepare, review, and submit warranty claims with required documentation and justification.
• Liaise with manufacturers on warranty coverage, approvals, and disputes.
• Maintain records of claims, repairs, replaced parts, and manufacturer responses.
• Collect repair information, labor hours, and photographs from service teams.
• Ensure compliance with warranty policies and support OEM audits.
• Explain warranty coverage and claim status to customers.
• Track claim trends, approval rates, and rejected claims for management reporting.
• Validate warranty parts and labor charges against applicable guidelines.

Qualifications and Experience

• High school education or a diploma in business administration or a related field.
• At least 1–2 years of warranty administration experience in the automotive industry.

Technical Skills

• Understanding of warranty processes and manufacturer policies.
• Knowledge of automotive systems and components.
• Familiarity with SAP, Oracle, or dealer management software.
• Strong data entry and documentation skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Behavioral Competencies

• Customer focus and prompt, polite responses to inquiries.
• Accountability, ownership, and timely task completion.
• Agility, adaptability, and willingness to learn.
• Collaboration and open information sharing.
• Result orientation focused on accuracy and efficiency.

Job Details

• Role level: Entry-level.
• Work type: Full-time.
• Country: United Arab Emirates.
• City: Abu Dhabi.