Waitress/Hostess
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Key skills for this role
About the Role
Accor is hiring a Waitress/Hostess in Dubai to serve food and beverages, ensure guest satisfaction, and maintain service standards. The role requires previous F&B experience, excellent communication skills, and a passion for service.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to service standards
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and updating profiles
- Maintain detailed knowledge of the restaurant menu and daily specials
- Anticipate and service guests' requirements at all times
- Use opening and closing checklists to ensure smooth operations
- Serve and clear food and beverage items in an unobtrusive and professional manner
Requirements
- Previous experience in Food & Beverage/Restaurant operations
- Passion for excellent service
- Excellent team player
- Excellent communication skills
- Fluency in English; additional languages are a plus
Full Job Posting
Scope and Objectives
- This position is responsible for serving food & beverage to the guest according to service standards, policy, procedure & etiquette.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- Be familiar with the beverage service including glasses used and appropriate garnishes
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- Keep manager on duty updated of any guest feedback
Qualifications
- Previous experience in Food & Beverage/Restaurant operations
- Passion for excellent service
- Excellent team player
- Excellent communication skill
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
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