Waitress/Hostess
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Key skills for this role
About the Role
Accor is hiring a Waitress/Hostess to serve food and beverage to guests according to service standards. The role requires previous experience in Food & Beverage/Restaurant operations, a passion for excellent service, and strong communication skills.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to service standards, policy, procedure & etiquette
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- Be familiar with the beverage service including glasses used and appropriate garnishes
- Anticipate and service guests' requirements at all times
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- Maintain HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
Requirements
- Previous experience in Food & Beverage/Restaurant operations
- Passion for excellent service
- Excellent team player
- Excellent communication skill
- Fluency in English
Full Job Posting
Company Description
- Join us at Accor, where life pulses with passion!
- As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Scope and Objectives
- This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times.
- Exceed guest satisfaction by knowing preferences and update profiles.
- Maintain detailed knowledge of the restaurant menu & daily specials at all times.
- To be familiar with the beverage service including glasses used and appropriate garnishes.
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis.
- Anticipate and service of guests' requirements at all times.
- Following up daily financial targets of area/division.
- Use opening and closing checklist to ensure smooth opening and closing of the venue.
- Ensure service stations are constantly cleared and re stocked during service.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Present menus in a proactive manner.
- To feel empowered and accountable within the work place.
Qualifications
- Previous experience in Food & Beverage/Restaurant operations.
- Passion for excellent service.
- Excellent team player.
- Excellent communication skill.
Additional Information
- Strong interpersonal and problem solving abilities.
- Fluency in English, additional languages are a plus.
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