WAITER / WAITRESS
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Key skills for this role
About the Role
Hot n cool seeks a Waiter/Waitress to provide excellent customer service in a fast-paced restaurant environment. Responsibilities include taking orders, serving food and beverages, and ensuring an enjoyable dining experience.
Key Skills for This Role
Responsibilities
- Greet customers warmly as they enter the restaurant and escort them to their tables
- Present menus, provide recommendations, and answer questions about menu items
- Take food and beverage orders accurately and relay them to kitchen and bar staff
- Serve food and beverages to guests in a timely manner
- Check back with customers to ensure satisfaction
- Clear tables of used dishes and reset tables for next guests
- Present bills and process payments accurately
- Assist in cleaning and maintaining the dining area
Requirements
- High school diploma or equivalent
- 1 to 2 years’ experience in similar role
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to work effectively in a fast paced environment
- Knowledge of food and beverage items
- Basic math skills for handling payments
- Physical stamina to stand for extended periods
- Willingness to work flexible hours, including evenings, weekends, and holidays
Full Job Posting
Job Summary
- Responsible for providing excellent customer service to restaurant while ensuring an enjoyable dining experience. Involves taking food and beverage orders, serving meals, and attending to guest needs throughout their visit. Must be attentive, efficient, and courteous, with a strong knowledge of menu
Key Responsibilities
- Greet customers warmly as they enter the restaurant and escort them to their tables.
- Present menus, provide recommendations, and answer questions about menu items, specials, and beverage options.
- Take food and beverage orders accurately and relay them to the kitchen and bar staff promptly.
- Check back with customers to ensure satisfaction with their meals and address any concerns or special requests.
- Serve food and beverages to guests in a timely manner, following established service standards.
- Ensure that each dish is presented attractively and according to the customer's specifications.
- Monitor tableware, glassware, and utensils for cleanliness and replenish supplies as needed.
- Assist in preparing and serving specialty drinks or cocktails, if applicable.
- Set tables with appropriate silverware, glassware, and linens before guests arrive.
- Clear tables of used dishes, glassware, and utensils between courses and after meals.
- Reset tables efficiently for the next guests, ensuring a clean and inviting dining environment.
- Thank customers for their patronage and invite them to return to the restaurant.
Qualification, Experience & Knowledge
- High school diploma or equivalent.
- 1 to 2 years’ experience in similar role.
- Strong communication and interpersonal skills.
- Excellent customer service skills, with a friendly and approachable demeanor.
- Ability to work effectively in a fast paced environment and handle multiple tasks simultaneously.
- Knowledge of food and beverage items, including menu descriptions, ingredients, and preparation methods.
- Basic math skills for handling payments and calculating bills.
- Physical stamina to stand for extended periods and lift trays or carry trays of food and drinks.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Work Location
- In person
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