RESTAURANT SUPERVISOR (Street Food)QSR
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Key skills for this role
About the Role
Hot n cool is seeking a Restaurant Supervisor to oversee daily operations of a quick service restaurant, ensuring excellent customer service, food quality, and compliance with standards.
Key Skills for This Role
Responsibilities
- Supervise and lead restaurant staff during daily operations and shifts
- Ensure exceptional customer service and promptly resolve guest concerns
- Monitor food quality, presentation, cleanliness, and service standards
- Coordinate opening and closing procedures
- Train, coach, and motivate team members to achieve performance standards
- Prepare staff schedules and ensure adequate staffing levels
- Monitor employee attendance, grooming, and adherence to company policies
- Maintain inventory levels and coordinate stock ordering and receiving
- Ensure compliance with food safety, sanitation, HACCP, and health regulations
- Monitor cash handling, POS transactions, and daily sales reconciliation
- Control labor costs, food costs, and minimize waste
- Support sales initiatives and implement promotional activities
Requirements
- 3 years of supervisory experience in a Quick Service Restaurant (QSR) or fast food environment
- Strong leadership and organizational skills
- Knowledge of food safety standards (HACCP/Food Safety)
- Ability to work in a fast paced, high volume environment
- Proficient in POS systems and Microsoft Office
Full Job Posting
Job Description
- Responsible for overseeing the daily operations of a quick service restaurant, ensuring excellent customer service, operational efficiency, food quality, and compliance with company standards.
- Involves supervising team members, maintaining productivity, and supporting the Operations Manager in achieving sales and operational goals.
Key Responsibilities
- Supervise and lead restaurant staff during daily operations and shifts.
- Ensure exceptional customer service and promptly resolve guest concerns.
- Monitor food quality, presentation, cleanliness, and service standards.
- Coordinate opening and closing procedures.
- Train, coach, and motivate team members to achieve performance standards.
- Prepare staff schedules and ensure adequate staffing levels.
- Monitor employee attendance, grooming, and adherence to company policies.
- Maintain inventory levels and coordinate stock ordering and receiving.
- Ensure compliance with food safety, sanitation, HACCP, and health regulations.
- Monitor cash handling, POS transactions, and daily sales reconciliation.
- Control labor costs, food costs, and minimize waste.
- Support sales initiatives and implement promotional activities.
Key Skills
- Restaurant Operations Management
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Food Safety & Hygiene Compliance
- Inventory & Stock Control
- Cash Handling & POS Systems
- Staff Training & Development
- Scheduling & Workforce Planning
- Problem Solving & Conflict Resolution
- Time Management
- Communication & Interpersonal Skills
- Sales & Cost Control
Preferred Qualifications
- 3 years of supervisory experience in a Quick Service Restaurant (QSR) or fast food environment.
- Strong leadership and organizational skills.
- Knowledge of food safety standards (HACCP/Food Safety).
- Ability to work in a fast paced, high volume environment.
- Proficient in POS systems and Microsoft Office.
Job Types
- Full time, Permanent
Application Questions
- What is your Nationality?
- Do you have a valid Food Handling Certificate?
- You can join Immediately?
- How much is your expected salary?
- How many years do you have as a Restaurant Supervisor QSR / Fast Food?
Work Location
- In person
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