Waiter / Waitress
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Key skills for this role
About the Role
Read daily events, to acknowledge any VIP s arrivals. Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests.
Key Skills for This Role
Responsibilities
- Read daily events to acknowledge any VIP arrivals
- Know all menu items, their garnishes, contents and preparation methods and relay information to guests
- Present children's menus when appropriate, and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks and complete cash out procedures
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests satisfaction and handle any problem which may arise
- Follow cash and credit card procedures according to guidelines
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc.
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
Requirements
- Knowledge of all menu items, garnishes, contents and preparation methods
- Ability to use POS system to ring up sales, print checks, close checks and complete cash out procedures
- Ability to carry trays, bus and reset tables with linen, china, glass and silver
- Good communication and customer service skills
Full Job Posting
Duties
- Read daily events, to acknowledge any VIP's arrivals.
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Present children's menus when appropriate, and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks and complete cash out procedures
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
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