Restaurant General Manager
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Key skills for this role
About the Role
As a Restaurant General Manager at Banyan Tree Dubai, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experien.
Key Skills for This Role
Responsibilities
- Oversee daily operations of the restaurant, ensuring smooth, efficient, and high quality service delivery
- Create a warm, personalised, and memorable dining experience for every guest
- Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations
- Conduct regular floor presence and engage with guests to understand their experience and feedback
- Handle guest feedback, complaints, and service recovery with professionalism
- Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained
- Lead, motivate, and develop the restaurant team to deliver exceptional service standards
- Build a culture of teamwork, accountability, and continuous improvement
- Manage recruitment, onboarding, training, coaching, and performance development of team members
- Conduct regular briefings and ensure team alignment on daily operations, promotions, and guest expectations
- Identify training needs and support ongoing learning and development initiatives
- Promote a positive and engaging working environment
Requirements
- Lead overall operation of the restaurant
- Ensure exceptional guest experiences and commercial performance
- Strong team leadership and development skills
- Deep understanding of luxury hospitality
Full Job Posting
Role Overview
- As a Restaurant General Manager at Banyan Tree Dubai, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence.
- You are a key ambassador of the Banyan Tree brand, creating memorable dining experiences through outstanding service standards, strong team leadership, and a deep understanding of luxury hospitality.
- You will inspire and develop your team while ensuring the restaurant consistently delivers on guest expectations, brand standards, and business objectives.
Key Responsibilities
- Restaurant Operations & Guest Experience: Oversee daily operations; create warm, personalised dining experience; maintain exceptional service standards; conduct regular floor presence; handle guest feedback; ensure ambience and cleanliness.
- Leadership & Team Management: Lead, motivate, and develop the restaurant team; build culture of teamwork and accountability; manage recruitment, onboarding, training, coaching, and performance development; conduct regular briefings; identify training needs; promote positive working environment.
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