Waiter
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Key skills for this role
About the Role
Serves food and beverages, ensures guest satisfaction, maintains cleanliness, and possesses excellent communication skills with knowledge of food and beverage.
Key Skills for This Role
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Overview
Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
Assists in setting up and taking down tables and chairs, ensures guest s utmost convenience with food setting
Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
Cleans and maintains equipment, tools, fixtures, service area in station assigned.
Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
Familiarizes with all equipment in the outlet, the proper handling and usage.
Works split shifts as assigned
Responsible of mini bar replenishment and posting to POS.
Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
Generates higher revenue through up-selling techniques and skill.
Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel
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