Service Agent
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Key skills for this role
About the Role
Serves food and beverage with speed and accuracy, maintains cleanliness, familiarizes with menu items, and practices suggestive selling to enhance guest satisfaction.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to prescribed service standards and procedures of room service with emphasis on speed and accuracy.
- Serve all accompaniments and condiments together with the food.
- Maintain cleanliness and service supply at the service station to ensure prompt and effective operation.
- Check all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up.
- Familiarize with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation.
- Practice suggestive selling to boost food & beverage sales and increase guest satisfaction.
- Assist the Restaurant Captain in the monthly and daily operating equipment inventory.
- Attend pre meal briefing and de briefing daily and the monthly F&B Staff Meeting as well as other training.
Requirements
- 0 5 years of experience in food and beverage service
- Knowledge of food and beverage items, ingredients, and presentation
Full Job Posting
Duties
- Serves food and beverage to guest according to prescribed service standards and procedures of room service with emphasis on speed and accuracy.
- Serves all accompaniments and condiments together with the food.
- Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
- Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up.
- Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction.
- Practices suggestive selling to boost food & beverage sales, at the same time increase guest satisfaction.
- Assists the Restaurant Captain in the monthly and daily operating equipment inventory.
- Attends pre meal briefing and de briefing daily and the monthly F&B Staff Meeting as well as other training
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