Villa Hostess
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Key skills for this role
About the Role
Maintain knowledge of dining operations, manage reservations, ensure guest satisfaction, and possess strong interpersonal skills in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Answer telephone within 3 rings, using correct salutations and telephone etiquette
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards
- Communicate reservation /cancellation changes to management as they arise throughout the shift
- Monitor the preparation of own assignments, ensuring compliance to departmental standards
- Review the Reservation book, pre assign designated tables and follow up on all special requests
- Anticipate heavy business times and organize procedures to handle waiting lines
- Anticipate guests needs, respond to them promptly and acknowledge guest
- Maintain positive guest relations at all times
- Be familiar with hotel services / activities to respond to guest inquiries accurately
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction
- Monitor guests reactions and confer frequently with management to ensure guest satisfaction
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures
Requirements
- Knowledge of dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
- Knowledge of restaurant reservation procedures
- Knowledge of daily house count, arrivals, departures, VIPs
- Knowledge of scheduled in house group activities, locations and times
- Knowledge of all department policies / service procedures
Full Job Posting
Job Description
- Maintain complete knowledge of dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
- Maintain complete knowledge of restaurant reservation procedures
- Maintain complete knowledge of daily house count, arrivals, departures, VIPs
- Maintain complete knowledge of scheduled in house group activities, locations and times
- Maintain complete knowledge of all department policies / service procedures
Responsibilities
- Answer telephone within 3 rings, using correct salutations and telephone etiquette
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards
- Communicate reservation /cancellation changes to management as they arise throughout the shift
- Monitor the preparation of own assignments, ensuring compliance to departmental standards
- Review the Reservation book, pre assign designated tables and follow up on all special requests
- Anticipate heavy business times and organize procedures to handle waiting lines
- Anticipate guests needs, respond to them promptly and acknowledge guest
- Maintain positive guest relations at all times
- Be familiar with hotel services / activities to respond to guest inquiries accurately
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction
- Monitor guests reactions and confer frequently with management to ensure guest satisfaction
- Monitor and participate to ensure that all tables are cleared and reset according to the department procedures
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