Villa Host | Hilton Salwa
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Key skills for this role
About the Role
Hilton Salwa seeks a Villa Host to provide exceptional customer service, handle booking inquiries, and secure reservations. The role involves proactive selling and attention to detail to deliver memorable guest experiences.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Requirements
- Passion for hospitality
- Acting with integrity
- Teamwork orientation
- Sense of ownership and accountability
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You.
- As a Villa Host, you're not just handling booking inquiries – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
- Secure individual bookings: Convert guest inquiries into confirmed reservations.
- Maintain attention to detail: Record and process all reservations with accuracy.
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.
What It Takes to Make the Stay
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment.
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