Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences
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Key skills for this role
About the Role
Hilton is seeking a Human Resources Service Coordinator for DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. The role provides administrative support to the HR department, coordinates onboarding/offboarding, manages team member accommodation, and ensures compliance with company policies.
Key Skills for This Role
Responsibilities
- Provide administrative support to the Human Resources department and assist in the daily operation of HR functions
- Maintain and update team member files, HR databases, and employee records, ensuring accuracy and confidentiality
- Coordinate onboarding and offboarding processes, including documentation, induction scheduling, and system updates
- Prepare employment contracts, letters, certificates, and other HR related correspondence
- Assist in processing employee status changes, transfers, promotions, and separations
- Coordinate medical insurance enrollment and deletion for team members
- Maintain leave, attendance, and personnel records and support payroll related administration
- Prepare HR reports, dashboards, and monthly statistics, including manning, turnover, and recruitment reports
- Support employee engagement activities, recognition programs, and team member events
- Ensure compliance with company policies, local labor laws, and Hilton standards
- Coordinate training records and maintain employee documentation for audits and compliance purposes
- Assist in the administration and coordination of team member accommodation requirements
Requirements
- Bachelor's degree or diploma in Human Resources, Business Administration, or a related field
- Minimum of 1–2 years of experience in Human Resources administration, preferably within the hospitality industry
- Proficient in Microsoft Office applications and HR systems
- Strong organizational, communication, and administrative skills
- Ability to handle confidential information with discretion
- Good command of written and spoken English
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You
- As a Human Resources Service Coordinator, you’re not just providing support to HR department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Human Resources Administration
- Provide administrative support to the Human Resources department and assist in the daily operation of HR functions.
- Maintain and update team member files, HR databases, and employee records, ensuring accuracy and confidentiality.
- Coordinate onboarding and offboarding processes, including documentation, induction scheduling, and system updates.
- Prepare employment contracts, letters, certificates, and other HR related correspondence.
- Assist in processing employee status changes, transfers, promotions, and separations.
- Coordinate medical insurance enrollment and deletion for team members.
- Maintain leave, attendance, and personnel records and support payroll related administration.
- Prepare HR reports, dashboards, and monthly statistics, including manning, turnover, and recruitment reports.
- Support employee engagement activities, recognition programs, and team member events.
- Ensure compliance with company policies, local labor laws, and Hilton standards.
- Coordinate training records and maintain employee documentation for audits and compliance purposes.
Team Member Accommodation Coordination
- Assist in the administration and coordination of team member accommodation requirements.
- Maintain an updated accommodation inventory, occupancy records, and room allocation lists.
- Coordinate team member check in and check out procedures in the accommodation.
- Conduct regular accommodation inspections and ensure cleanliness, safety, and maintenance standards are met.
- Coordinate with Engineering, Housekeeping, and external suppliers regarding maintenance and repair requests.
- Monitor accommodation related issues and ensure timely resolution of team member concerns.
- Maintain accommodation files, tenancy records, and utility documentation.
- Assist in implementing accommodation policies and ensure compliance with company standards.
- Support accommodation cost control initiatives and maintain accurate records of accommodation expenses.
General Responsibilities
- Promote Hilton's values and maintain the highest standards of professionalism and confidentiality.
- Build positive relationships with team members and provide excellent internal customer service.
- Participate in departmental meetings, training sessions, and hotel activities.
- Carry out any other duties assigned by the Human Resources Manager or Hotel Management.
Qualification and Experience
- Bachelor's degree or diploma in Human Resources, Business Administration, or a related field.
- Minimum of 1–2 years of experience in Human Resources administration, preferably within the hospitality industry.
- Previous experience in team member accommodation administration is an advantage.
- Proficient in Microsoft Office applications and HR systems.
- Strong organizational, communication, and administrative skills.
- Ability to handle confidential information with discretion.
- Excellent interpersonal skills and ability to work in a fast paced environment.
- Good command of written and spoken English.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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