Vice-President, Advisor Platform Management

• • Own strategic relationships with advisor and client platform vendors.

• Lead vendor governance forums, service reviews, and escalation management.

• Monitor vendor service performance and operational commitments.

• Influence vendor roadmaps and advocate for firm priorities.

• Coordinate issue resolution and ongoing vendor accountability.

• • Govern the ongoing evolution of advisor platforms.

• Establish intake and prioritization processes for platform enhancements.

• Assess and prioritize business improvements, operational changes, and advisor requests.

• Evaluate platform capabilities and identify opportunities to improve advisor experience and business outcomes.

• Oversee implementation readiness for new platform capabilities and functionality.

• Ensure platform priorities align with strategic business objectives.

• • Establish governance for platform configurations, workflows, and business rules.

• Oversee entitlements, user access frameworks, and permission structures.

• Maintain platform documentation and standards.

• Partner with Compliance, Operations and Technology teams to ensure appropriate controls are maintained.

• Establish intake and prioritization processes for platform enhancements.

• • Act as the business escalation point for platform-related issues.

• Oversee governance and prioritization of production issues and platform enhancements.

• Coordinate business impact assessments for platform incidents or operational issues.

• Ensure issues are communicated effectively to stakeholders and advisors.

• Track recurring issues, trends, advisor impacts, and improvement opportunities.

• Maintain visibility of platform risks and remediation activities

• Integration Oversight
• • Define and maintain clear business requirements and priorities for integrations across advisor and client technology systems.

• Represent the business perspective in integration planning, ensuring solutions enable efficient advisor workflows and client experiences.

• Partner with IT and Data teams to ensure that execution aligns with business intent and that integration outcomes support firm goals.

• • Partner with the Training and Advisor Enablement teams to drive adoption and effective use of advisor platforms.

• Provide business direction, messaging, and prioritization for training and communications related to platform updates.

• Collaborate on the development of user guides, FAQs, and onboarding materials to simplify platform engagement.

• Capture advisor feedback and partner with Training to translate insights into business-driven platform enhancements.

• • Ensure all platforms and workflows comply with internal policies, data privacy, and regulatory requirements.

• Support the firm’s risk management objectives by embedding controls within platform processes.

• Partner with Compliance and Risk teams to conduct periodic audits and strengthen governance.

• Performing other duties and projects, as assigned.

The ideal candidate will possess:

• A minimum of 5 years’ experience managing advisor or client technology ecosystems in financial services.
• A degree in Business, Information Systems, or related field required.
• PM designation is an asset.
• CSC and/or CIRE exam completion preferred.
• Proven experience in vendor management, governance, and strategic platform ownership.
• Demonstrated success in driving adoption, process improvement, and business enablement through technology.
• Familiarity with service management tools such as Jira, ServiceNow, or Zendesk
• Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.
• Exceptional stakeholder and vendor management skills.
• Strong problem-solving and analytical capabilities.
• Skilled in communicating complex concepts to non-technical audiences.
• Collaborative and highly organized, with a bias toward action and accountability.
• Business-level understanding of APIs, integrations, and SSO concepts.
• Experience managing platform configuration and release testing.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
• An excellent attention to detail.
• Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• Strong organizational skills.
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Strong critical thinking and written and verbal communication skills.

Range $150,000 - $190,000 annually.

This range represents Wellington-Altus' expected range of compensation for this position.

Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.

for part-time roles will be pro-rated based on number of hours regularly worked.

Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards.

Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment:

• Must be legally eligible to work in Canada.
• Must be able to travel, anywhere in Canada, 5-20% of the time.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations.

You will be contacted if you are selected for an interview.

Artificial Intelligence (AI) will be used to screen and assess candidates for this role.

More information about working at Wellington-Altus can be found on our website at https://wellington-altus.ca/Careers (https://wellington-altus.ca/Careers).