Vehicle Delivery & Handover Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Autorun - OMODA JAECOO Dubai seeks a Vehicle Delivery & Handover Specialist to ensure exceptional customer experience during vehicle delivery. Responsibilities include coordinating handovers, preparing vehicles, and explaining features.
Key Skills for This Role
Responsibilities
- Coordinate vehicle delivery and handover appointments in line with showroom sales targets, logistics schedules, and PDI readiness
- Liaise with Sales Team, Logistics, PDI, and Sales Administration to ensure seamless delivery execution
- Proactively communicate with customers on delivery timelines
- Ensure vehicles are prepared for handover and meet brand presentation standards
- Ensure all delivery documents are accurately completed and recorded
- Support coordination of registration/insurance completion
- Maintain up to date knowledge of vehicle features, innovations, and operational controls
- Conduct comprehensive vehicle handovers, explaining key features, technologies, controls, and ownership guidance
- Ensure customers are informed of available extras, accessories, and warranty options
- Provide the highest level of customer service to maximize satisfaction, repeat business, and referrals
- Handle customer questions during handover
- Introduce customers to the Service Department to support smooth aftersales transition
Requirements
- 1–3 years of experience in vehicle deliveries, customer service, showroom operations, or automotive aftersales preferred
- Strong customer facing communication and presentation skills
- High attention to detail and accuracy in documentation and process compliance
- Ability to coordinate across multiple departments and manage schedules under pressure
- Strong product knowledge mindset and willingness to continuously learn vehicle technologies
- Professional, confident, and service oriented approach
Full Job Posting
Position Summary
- The Delivery & Handover Specialist plays a key role in ensuring an exceptional customer experience during the final stage of the vehicle purchase journey.
Delivery Planning & Coordination
- Coordinate vehicle delivery and handover appointments in line with showroom sales targets, logistics schedules, and PDI readiness.
- Liaise with Sales Team, Logistics, PDI, and Sales Administration to ensure seamless delivery execution.
- Proactively communicate with customers on delivery timelines, including advance notice of any delays or changes.
Vehicle Readiness & Documentation
- Ensure vehicles are prepared for handover and meet brand presentation standards prior to delivery.
- Ensure all delivery documents are accurately completed and recorded.
- Support coordination of registration/insurance completion in collaboration with sales administration and advisors.
Customer Handover & Product Expertise
- Maintain up to date knowledge of vehicle features, innovations, and operational controls.
- Conduct comprehensive vehicle handovers, explaining key features, technologies, controls, and ownership guidance clearly and confidently.
- Ensure customers are informed of available extras, accessories, and warranty options in line with company guidelines.
Customer Experience & Aftercare
- Provide the highest level of customer service in accordance with company policies to maximize customer satisfaction, repeat business, and referrals.
- Handle customer questions during handover.
- Introduce customers to the Service Department to support a smooth aftersales transition and long term relationship.
Qualifications & Skills
- 1–3 years of experience in vehicle deliveries, customer service, showroom operations, or automotive aftersales is preferred.
- Strong customer facing communication and presentation skills.
- High attention to detail and accuracy in documentation and process compliance.
- Ability to coordinate across multiple departments and manage schedules under pressure.
- Strong product knowledge mindset and willingness to continuously learn vehicle technologies.
- Professional, confident, and service oriented approach.
What We Offer
- Competitive salary + Incentive.
- Company provided medical insurance and residence visa as per UAE law.
- A professional work environment with learning and growth opportunities.
- Supportive team and structured workflows to help you succeed.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Autorun - OMODA JAECOO Dubai
HR & Recruitment Coordinator
Dubai, UAE
Autorun – OMODA & JAECOO Dubai seeks a results-driven HR & Recruitment Coordinator to support high-volume hiring and HR operations across showroom, aftersales, and corporate functions. The role is recruitment focused wit
Receptionist (Tagalog Speaker)
Dubai, UAE
OMODA JAECOO by Autorun in Dubai is hiring a Tagalog-speaking Receptionist to serve as the first point of contact for visitors and callers. Responsibilities include greeting visitors, managing calls and appointments, and
Technical Expert, EV Vehicles
Dubai, UAE
Autorun OJC is seeking a Technical Expert for EV vehicles (Omoda, JAECOO, iCAUR) in Dubai. The role involves advanced diagnostics, high-voltage safety compliance, OEM coordination, and technician coaching. Requires 5+ ye
Sales Executive-UAEN
Dubai, UAE
We’re Hiring: Emirati Sales Executive – OMODA JAECOO & iCAUR (Autorun OJC), Dubai Are you an ambitious UAE National with a passion for cars and a talent for building relationships? Join Autorun OJC in Dubai representing
Sales Supervisor - (iCAUR)
Dubai, UAE
*Sales Supervisor / Team Leader ( iCAUR) | Autorun Dealership Location: Dubai, UAE Employment Type: Full-time Brand: iCAUR* （Autorun Dealership） About the Role: Autorun is hiring a high-performing Sales Supervisor / Team
Sales Executive
Dubai, UAE
*We’re Hiring: Sales Executive – OMODA JAECOO and iCAUR by Autorun OJC, Dubai Are you a driven and customer-focused professional ready to accelerate your career in automotive sales? Join our dynamic team at Autorun OJC,
HR & Recruitment Coordinator
Dubai, UAE
Receptionist (Tagalog Speaker)
Dubai, UAE
Technical Expert, EV Vehicles
Dubai, UAE
Sales Executive-UAEN
Dubai, UAE
Sales Supervisor - (iCAUR)
Dubai, UAE
Sales Executive
Dubai, UAE