Valet Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures consistent, high-quality service standards are maintained in the Front Services area.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Must be able to understand and manage within the departmental budgetary guidelines.
• Supervises employees including maintaining proper employee/employer relations, recognition, and administering discipline.
• Provides positive feedback to employees, as well as, corrective feedback to negative actions.
• Understands, administers and reviews performance appraisals; sets performance expectations and provides coaching and operational support for Valet personnel
• Maintains inventories to ensure Valet staff have the necessary tools to perform job functions
• Maintains and ensures positive interaction with line-level and supporting staff to ensure fairness and consistency
• Handles all guest complaints in an effective and timely manner to ensure the best resolution for both Prairie Band Casino & Resort and its guests
• Effectively communicates with various departments based upon situational needs
• Works with supervisors to make staffing recommendations for assigned personnel, including, but not limited to, hiring, promotions, demotions and terminations
• Ensures supplies are in compliance with property safety standards for our guests and employees
• Ensure proper training and requires employees to maintain and enhance a safe, secure and comfortable environment
• Performs all other related and compatible duties as assigned
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Act as a role model and always presents oneself as a credit to Prairie Band Casino and encourages others to do the same

KNOWLEDGE, SKILLS, AND EXPERIENCE