UX Research Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Canadian Tire Corporation seeks a UX Research Manager to lead and inspire UX researchers, ensuring customer-centric digital experience design across CTC brands. The role directs generative and evaluative research for eCommerce web, mobile apps, and kiosks.
Key Skills for This Role
Responsibilities
- Influence and inspire all UX Researchers to ensure customer centricity while supporting best in class digital experience design across CTC
- Direct Generative and Evaluative Researchers and Analysts covering eCommerce web, Mobile Apps and Kiosks
- Train the UX Research practice to ensure high quality research using modern, mixed method user research
- Plan and lead generative research methods such as moderated interviews and ethnographic studies
- Lead evaluative research performing usability tests and user studies on concept design prototypes and live site experiences
- Deliver customer insights and UX recommendations to inform next generation digital products
- Manage, coach and grow UX Researchers within the practice
- Discover and implement new research methods as the Digital team matures
- Utilize AI tools to optimize research processes
- Represent UX Research team, share weekly work updates, present key reports and manage vendor relationships
- Develop comprehensive research plans that align with business goals
- Report and present customer insights and recommendations to leadership, stakeholders, and digital product teams
Requirements
- Bachelor's degree or above in psychology, human computer interaction, sociology, or UX related field
- 10+ years of research experience supporting digital experience design at a digital agency, eCommerce, or banking company
- 2+ years experience in Generative research
- 3+ years experience managing UX Research teams including generative and evaluative mixed method UX research for web and apps
- Expertise in both qualitative and quantitative research methods and techniques
- Proficiency with UX research tools such as UserTesting.com, Medallia, Baymard
- Strong presentation skills to share research findings to non technical stakeholders
- Experience working in agile environments and collaborating with cross functional teams
Full Job Posting
What you'll do
- UX Research manager will influence and inspire all UX Researcher to ensure customer centricity while supporting best in class digital experience design across CTC.
- The UX Research Manager will direct Generative and Evaluative Researchers and Analysts covering eCommerce web, Mobile Apps and Kiosks.
- This leader will also train the UX Research practice to ensure high quality research is conducted using modern, mixed method, user research.
- Generative UX Research work will discover insights triangulating Qualitative and Quantitative research data to inform hypotheses driving strategic digital initiatives.
- The UX Research manager will plan & lead research through to reporting on various generative research methods such as moderated interviews and ethnographic studies.
- They will also lead evaluative research performing usability tests and user studies on concept design prototypes as well as live site experiences.
Key Responsibilities
- Deliver on customer centricity through coordination of user research into design processes.
- Drive awareness and generate new work from partnering departments within the company.
- Manage, coach and grow UX Researchers within the practice.
- Discover and implement new research methods as the Digital team matures.
- Utilize AI tools to optimize research processes.
- Represent UX Research team, share weekly work updates, present key reports and manage vendor relationships.
- Develop comprehensive research plans that align with business goals.
- Report and present customer insights and recommendations to leadership, stakeholders, and digital product teams.
- Work with Product Managers to inform product planning leveraging qualitative and quantitative data.
What you bring
- A Bachelor's degree or above in psychology, human computer interaction, sociology, or UX related.
- A minimum of 10+ years of research experience supporting digital experience design at either a digital agency, eCommerce or Banking company.
- 2+ years experience in Generative research.
- 3+ years experience managing UX Research teams including generative and evaluative mix method UX Research experience for both web and apps.
- Expertise in both qualitative and quantitative research methods and techniques.
- Proficiency with UX research tools such as UserTesting.com, Medallia, Baymard and similar platforms.
- Lead and execute mix method research initiatives.
- Lead data harvest and triangulation of multiple inputs to provide deep customer insights.
- Expertise in research practices applying the best methods to match the need.
- Strong presentation skills to best share research findings to non technical stakeholders.
- Ability to work within a fast paced environment, balancing multiple researchers.
- Confidence to test, learn and fail fast in a dynamic, results orientated environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Canadian Tire Corporation, Ltd.
UX Research Manager
Toronto, CAN
Canadian Tire Corporation is seeking a UX Research Manager to lead generative and evaluative research for digital experiences across eCommerce, mobile apps, and kiosks. You will manage a team of researchers, develop rese
Program Manager, Data and AI Security
Toronto, CAN
Canadian Tire Corporation is seeking a Program Manager for Data and AI Security to lead strategic initiatives in AI and data security, including AI systems, databases, data platforms, and encryption technologies. The rol
Program Manager, Data and AI Security
Toronto, CAN
Canadian Tire Corporation is seeking a Program Manager to lead strategic initiatives in AI and data security. You will develop and maintain a security capabilities roadmap, define security requirements for AI systems and
Communications Consultant, Sales Acceleration
Toronto, CAN
Canadian Tire seeks a Communications Consultant to translate commercial priorities into clear dealer communications. You will support Sales Acceleration programs, develop internal and dealer-facing content, and manage co
Senior Creative Copywriter
Toronto, CAN
Canadian Tire is looking for a Senior Creative Copywriter with strong brand, advertising, and marketing experience. The role involves leading creative conceptualization, writing copy across channels, and championing bran
Communications Consultant, Sales Acceleration
Toronto, CAN
Canadian Tire seeks a Communications Consultant to translate commercial priorities into clear dealer communications. You will support Sales Acceleration programs, develop internal and dealer-facing content, and coordinat
Senior Creative Copywriter
Toronto, CAN
Canadian Tire is looking for a Senior Creative Copywriter with strong brand, advertising, and marketing experience. The role involves leading creative conceptualization, writing copy across channels, and championing bran
Manager, Enterprise Retail Capability
Toronto, CAN
Canadian Tire is seeking a Manager, Enterprise Retail Capability to oversee end-to-end delivery of enterprise-level retail capabilities. The role focuses on project leadership, cross-functional coordination, and ensuring
UX Research Manager
Toronto, CAN
Program Manager, Data and AI Security
Toronto, CAN
Program Manager, Data and AI Security
Toronto, CAN
Communications Consultant, Sales Acceleration
Toronto, CAN
Senior Creative Copywriter
Toronto, CAN
Communications Consultant, Sales Acceleration
Toronto, CAN
Senior Creative Copywriter
Toronto, CAN
Manager, Enterprise Retail Capability
Toronto, CAN