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UX Lead

Qatar Airways
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
UX designInteraction designInformation architectureDesign systemsFigmaPrototyping
Free

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UX designInteraction designInformation architecture
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About the Role

Lead the strategy, design, and delivery of customer-centric digital experiences for the Digital Retail Experience portfolio.

Shape end-to-end customer experiences across eCommerce, web, mobile, and omnichannel retail journeys.

The role supports customer satisfaction, commercial performance, and digital retail transformation.

Your Duties Would Include

  • Lead UX strategy and design execution across customer-facing digital platforms, including eCommerce websites, mobile, and digital retail touchpoints.
  • Collaborate with business stakeholders, product owners, business analysts, and technology teams to define customer experience requirements.
  • Facilitate customer research, journey mapping, ideation, prototyping, usability testing, and validation activities.
  • Translate concepts into user flows, wireframes, mock-ups, and interactive prototypes.
  • Create visual and interaction designs optimized for mobile-first, adaptive, responsive, and omnichannel experiences.
  • Use customer insights, analytics, usability testing, and behavioural data to improve engagement, satisfaction, and conversion.
  • Identify customer pain points and design solutions that balance user needs with business objectives.

Qualifications

  • A bachelor's degree or equivalent with a minimum of 5 years of job-related experience is required.
  • Expertise in UX design, interaction design, information architecture, and design systems is required.
  • Advanced proficiency in Figma and modern prototyping tools is required.
  • Strong understanding of User-Centred Design methodologies and design thinking practices is required.
  • Deep understanding of mobile-first, adaptive, and responsive design principles is required.
  • Strong analytical and problem-solving skills are required to translate customer insights into design improvements.
  • Experience using research findings, customer feedback, and behavioural data to inform design decisions is required.
  • A portfolio demonstrating customer-facing digital experiences, UX leadership, and measurable business impact is required.
  • Hands-on experience with prompt engineering and generative AI development practices is required.

Preferred Experience

Eight or more years in software development with key roles in UX design is preferred.

Experience in retail and hospitality, particularly with luxury brands, is advantageous.

Airline industry experience is advantageous but not essential.

Experience with analytics and customer behaviour tools is preferred.

About Qatar Airways Group

Qatar Airways Group operates across multiple businesses and describes a global environment focused on growth, innovation, and customer experiences.

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